Annette Hale's Indoor Comfort Systems
Church, Huntsville, AL

Annette Hale's Indoor Comfort Systems Reviews

4.5 stars based on 113 reviews

Featured Comments:

• B

  Barrett Eimer

  5.0

  Keith Vinson came out to help with an install and took his time to check out my systems as well as give excellent advice and a maintenance schedule. He did this of his own accord and found and fixed some things, he obviously cares about his customers. If you're his boss and you're reading this, you've got a customer for life in me because of his knowledge, attitude, and service! Couldn't recommend a company any higher to new customers, check em out!

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  Response from the owner

  Thank you for taking time to let us know about your experience. It's good to hear you were pleased with the service Keith provided. We appreciate you allowing us the opportunity (now and in the future) to handle your heating and air needs. Thanks again Barrett and have a wonderful weekend.

• J

  Jeff Johnson

  5.0

  The perfect place to get all of your HVAC needs service and "installation"

• R

  Robert Anderson

  1.0

  Called Annette Hale's because they installed the HVAC system for the builder in my new home 14 months ago. So I'm barely 2 months outside of the 1 year warranty and one of my units stops cooling. A tech came out the afternoon of the same business day I called (this was not an after hours call). The tech talked to me, diagnosed the problem, replaced the blown capacitor and filled out paperwork all in 10 min. For that 10 min I was charged $180 ($80 diagnostic and $100 for service). The part was "under warranty." I am utterly shocked this is the price they charge for 10 min worth of work for a system under warranty. They have lost all of my future business. I do not recommend.

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  Response from the owner

  Mr. Anderson, Thank you for taking time to speak with our management. We’re sorry to hear you are not pleased with our Diagnostic and service fee. I can assure you, based off our pricing, we treat all customers the same. Any time we send our trucks/ service technicians on a job, there is a standard service charge. We do strive for same day satisfaction, so It’s good to hear you’re pleased with our response time. Please do recommend us in the future: We were able to come out the same day, change the capacitor, and get your system up/running within hours after you called (for less than $200). This is a reasonable price for our local service.

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