Hinkle Metals & Supply Co
Park, Huntsville, AL

Hinkle Metals & Supply Co Reviews

4.6 stars based on 25 reviews

Featured Comments:

• B

  Born Handy (Born Handy)

  1.0

  If it sounds like I have an axe to grind, it's because I do... I attempted to discuss why they never save my quotes in their computer system, and they took it real personal! Told me "don't tell us how to run our business" (I wasn't). Told me saving quotes would fill their shop up with quotes in stead of air conditioners (it wouldn't). Told me nobody else saves quotes (everybody else does). On and on. I don't owe them any money (pay on the spot every time), move a fair amount of units, and wasn't asking for any special treatment... The whole situation was uncalled for... I buy from half a dozen suppliers in the Huntsville area, and that many again outside of Huntsville. Never an issue that got serious, and even the minor issues I've had were resolved professionally and cordially...except for the Hinkle incident... With my axe fully ground, here are some "not so personal" bullet points. Better prices and service at any other Goodman/Amana dealer in Huntsville. Check around...you'll be glad you did. Unhelpful when they make mistakes on your order... kind of an "oh well" attitude. As I mentioned earlier, they don't save quotes when I call in. This is a real nuisance if make a big sale because you have to start over when you call back to place the order. Not problem if it's a small order, but a full install or a change out can have a lot of parts, and takes unnecessary time to do over. East Coast, Southern Pipe, or pretty much any other distributor saves the quote so that when you call back to order, they already have your ticket ready to fill. On the level of "unprofessional", they have one employee (I'll leave his name out of it) up front that blabbers on and on about how "stupid" this contractor is, and that contractor "doesn't know what he's doing". Anybody not doing "this" or "that" is "an idiot". In some cases, the "trash talk" starts as soon as the contractor walks out of the door... Even if it's true, it's still bad form - especially in front of your customers. Lastly, the area where you load up your order is a flat tire waiting to happen. On the upside, they do periodically have a few hard to find odds and ends, but it's not worth the hassle in my opinion.

• H

  Human Being

  4.0

  No overnight parking. Haven't unloaded yet just wanted to let drivers know that there is no where to go. You have to back in the gate beside the building. Its a bad angle but doable. Nice guys that unload you.

• J

  James Blankenship

  5.0

  Major HVAC supplier for professional contractors