Alaska Goldstar Plumbing & Heating Supply Inc
Vine, Wasilla, AK

Alaska Goldstar Plumbing & Heating Supply Inc Reviews

4.1 stars based on 35 reviews

Featured Comments:

• C

  Chris Pelton

  5.0

  I own a water treatment company and see the best and worst plumbing work in the Matsu Valley. Throughout all my assessments there is one plumbing company I have found to have consistently excellent workmanship and happy customers, and that is Goldstar Plumbing. I trust and respect their company well enough to refer all our customers them for their plumbing needs.

• W

  Wayne Henderson

  5.0

  Friendly knowledgeable staff good location and good prices

• S

  Seth Roberts

  1.0

  If I could give them less than zero stars I would. Please save yourself the trouble and find a different plumbing company to work with. My on demand hot water heater died and I called Meadow Lakes because they were a certified rep for my brand. It seemed good at first, they came out the day after I called to look at the unit and take pictures, certifying that it was indeed dead and needed to be replaced, not repaired. They called Rinnai that made heater to see if a warranty would cover any of it, and that's where the nightmare began. For three weeks I played the middle man between Meadow Lakes and the heater company. Neither had any clue what the other was doing, and I just wanted hot water again. I would call the heater company and they would say they were waiting on Meadow Lakes, I called Meadow Lakes and they said they were waiting on Rinnai. Back and forth, Rinnai wanted pictures, I would send more pictures (not Meadow Lakes), Meadow Lakes would take days calling Rinnai so I would call to try and speed things along. Then after 2 1/2 weeks I got a notice from Rinnai that they had shipped something out. When I called they said it was parts for repair except I didn't want a repair because I watched my Rinnai heater spark and have a small explosion. So I called Meadow Lakes and they assured me that Rinnai was wrong and that they were sending the whole unit. 3 days later the parts arrived and it was just that. No new unit. So once again I called Rinnai and didn't get off the phone until they agreed to give me a discount on buying a new unit, which I wished they would have done at the beginning. By now though I'm so tired of Meadow Lakes Plumbing that I called and fired them. I went and picked up the parts that Rinnai had shipped them and because Meadow Lakes wouldn't ship them back I had to pay $95 to ship them back, but whatever I'm done with them at that point. I called Paragon Mechanical and they came out two days later and did a fantastic job installing the new unit that was rushed shipped to me. I took a shower, a deep breath, and tried to put it all behind me. 2 weeks later Meadow Lakes called to ask me how my experience was (really?) and notify me that I had an outstanding bill of $85 I needed to pay for when their technician initially came out. I called them right back and said that I thought they should waive the bill seeing as how I had to do their job for them communicating with Rinnai AND had to ship the unwanted parts back at my own expense. They politely said they would "see what they could do" and then never called back. Next week I got another call saying the bill was still due as if the previous conversation never happened. So were back on this merry go round, and 4-5 calls later they let me know that although they keep saying they'll see what they can do, they're going to send me to collections! I demand to speak with a manager and finally 2 days later I get a call from one who absolutely refuses to waive the bill because Meadow Lakes never explicitly asked for the parts either, so that wasn't their problem, and because they worked so hard calling Rinnai. Here's the bottom line: This company will absolutely screw you over and then charge you for it because their reputation and taking care of customers is absolutely their last priority. Steer clear!

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