Airrow Heating & Sheet Metal
Coast, Newport, OR

Airrow Heating & Sheet Metal Reviews

4.8 stars based on 97 reviews

Featured Comments:

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  Mary Mauro

  5.0

  Airrow went above and beyond! Issues arose when installing a new heat pump and the techs worked to get the necessary part delivered from Tacoma same day. They further repaired drywall and molding without additional charge when it became apparent that the new unit was larger than the old. The 3 techs who were in and out between our home and the yard were always kind, friendly, booted, and exhibnited a sincere desire to make things right, do the best job possible, and have us up and running. And Riley, the office manager, is consistently friendly, helpful and follows through. I cannot recommend Airrow enough!

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  Response from the owner

  A most complimenting review. I certainly forwarded this to the entire team at Airrow heating. A reminder that their efforts are noticed and that when we work together as a team to communicate, adapt, and solve, we can offer a 5 star service. Even when times offer challenges!

• S

  Steve Bronstein

  1.0

  After a couple of months working with the good sale person, signed a contract to purchase a top of the line fireplace insert. Our house is an older home and an old fireplace that was well built. Worked with the gas company to have a line installed and the day of installation they sent the best they had to start the project. After a few hours and a ton of head scratching the installer said he needed to talk to the boss about the complex installation. A couple of hours later I received a call from the boss saying that Airrow Heating would not be able to install the fireplace insert and that they were going to walk away from the sale and project. I was shocked and offered to call in experts, contractors, anything that would help them install what we wanted. The boss said, sorry but our field expert says it can't be done. I immediately called the other local heating and sheet metal company (GG) to come and take a look. A few days later their sales person arrived, they sell the exact same unit, and we began the process. Order was place, gas line was completed, fireplace insert was installed. The issue I have with Airrow is simple. No one came to look beside the sales person who said, sure no issue and the tech, who said no way. Boss never came to look. Owners never said sorry. Sales person was not at fault. If your install is a little complicated, call the other folks who have been in business for 30+ years. This place is either too busy to be bothered or under qualified to install complex high end equipment. I'm very happy I went with someone else. Edit: You can see by the owner's reply, they admit that a little further investigation was required and THEY chose it was better to walk away than take a closer look. Also note that they replied to my post within an hour. So obviously a negative review is more important. Sorry, but you and your company missed the point and I will continue to tell my friends and neighbors who they should use for their heating and cooling needs.

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  Response from the owner

  Steve we certainly appreciate the feedback and hope you can appreciate that even with the best of planning, sometimes projects can take a turn in complexity and require further evaluation. In these times of supply and demand we realize that good communication and planning is super critical. My apologies that your patience have been tested but I assure you that we are doing our best to strive for the historical quality services that we have always offered. My goal is to user that we satisfy your desires with out any further delay. Thank you for your understanding on the matter.

• R

  Russ Williams

  5.0

  Josh and Steve did a professional job in replacing our defective heat pump, They explained every step of the process and answered all questions I had. I would recommend Arrow to anyone that needs HVAC work done.

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  Response from the owner

  Thank you for the review!

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