Agee's Service Company
Byrd, Universal City, TX

Agee's Service Company Reviews

4.6 stars based on 75 reviews

Featured Comments:

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  Patty White

  2.0

  We have used Agee Air for years. We bought into their yearly membership for preventative maintenance every 6 months. Paid them again in November 2021 for another year and then received letter in spring of 2022 stating they were closing their business. We are now out our $300 dollars unless we want to go with another company they have recommended that does not get good reviews. They should have warned customers before taking money for continued memberships that they were not going to fulfill. Disappointed after all our years using them.

• S

  Sandra Bryant

  1.0

  We have had Agee’s service our system for 10 years. Yes, TEN years! Last week our system died. Coils rusted and the coolant leaked. They came out the next day to give us an estimate for a new system. 2 days later they called and said they would NOT honor the price they quoted because the manufacturer price increased. 2 days later! How does a company you have been with for 10 years tell you they won’t honor a quote from 2 days ago?! That tells me they no longer want us as a customer. Fine, we are taking our business elsewhere.

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  Response from the owner

  Sandra, thank you for your honest feedback. We apologize for the trouble with your most recent experience. We can only address problems if we are aware of how our interactions are affecting our customers. We will ensure that negative experiences like this will not happen again. You deserve better. Please know that your situation was an exception - we are working hard to ensure this bad experience doesn't happen again. If we can be of further assistance to resolve this matter, please reach out to us. Thank you so much.

• A

  Aaron G

  5.0

  Our AC had frozen up, so after trying to thaw it and hope everything was fine, I realized we'd need a professional to look at it. Agee has serviced our AC in the past, and we've been happy with the results each time. I called them first thing in the morning and they had a technician at our house within a few hours. He was professional and very knowledgeable. Come to find out we had a refrigerant leak, and our system ran on R22, which is being phased out and ridiculously expensive to get. We decided total system replacement was our best option and scheduled it. Their installation team was booked solid, so it took a week to get them here, and we made due with our old system until then. The day of installation they showed up promptly at 9 ready to go. They were very professional, transparent and answered any questions thoroughly. The weather didn't exactly cooperate, so they had to work around some occasional torrential rain, but I applaud their perseverance. They put up an awning over the outside unit to facilitate their work there. From start to finish it took them about 5 hours to completely swap the system and get everything running. It works great, it's definitely quieter, and we're completely happy with how it's gone. They'll be having a technician follow up tomorrow to ensure everything is functioning properly and make any necessary adjustments. I'd definitely give Agee my endorsement if you're looking for AC service. They've always been on the spot and the service has been exceptional.

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  Response from the owner

  Hey Aaron. We wanted to take a moment to thank you for telling us about your great experience with us. Businesses are about people connecting to people - it's definitely the backbone of our company and our main focus. The only way to confirm that we are delivering a first-class service is with feedback like yours. Our team hopes to earn the opportunity to serve you again. Thanks again!

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