4 Seasons Heating & Air
Atlanta, Alpharetta, GA

4 Seasons Heating & Air Reviews

4.9 stars based on 569 reviews

Featured Comments:

• A

  Anshuman Gupta

  1.0

  I have an annual maintenance contract with 4 Seasons. Technician #1 came out on April 1st to perform the first of the two annual maintenance visits. He takes about 2 hours to inspect all systems and gives me a green light, saying everything is in great shape. At 4am next day, the heating system fails to come back on for the main floor. The temperature inside home drops to 63 degrees, and we have a 5 months old baby that we're frantically trying to keep warm and cozy. I make several calls to their emergency line, and their lead technician (Technician #2), shows a couple of hours later. After inspecting, he tells me that Technician #1 added bleach in one of the pipes, which caused the fail safe to trip. He addressed the issue and leaves. The next day, we hear loud knocking noises coming in from the outdoor compressor unit for the second floor system. I ask 4 Seasons to send the technician to check. Technician #3 comes in 4 days later (rain delayed the visit), checks the outdoor unit and isn't able to find a solution for the problem. He climbs up the attic and says that the furnace capacitor is reading 0/15. I check the logs from Technician #1, and it noted 13.5/15 reading for the same capacitor that magically drained all capacitance in a day. Furthermore, I found it hard to believe that the furnace fan was still for multiple days with a blown capacitor. Technician #3 says it will be $155 for the capacitor and $70 for the service call. I explain to him why this is hard for me to believe what's happening with the systems right after Technician #1's visit, and he says that he can take the service fee out. In short, I've had more trouble with my systems after having these guys look at my systems. My systems were running quite well before 4 Seasons showed up for the first maintenance visit, and Technician #1's report says so. I'm personally going to look elsewhere after my service contract is up with these guys. I'll also strongly urge my friends and neighbors to stay away from them.

• D

  Dawn Seckinger

  5.0

  We have 4 Seasons provide year- round maintenance service for 5 properties. We've been using their service for over 9 years. The technicians are prompt, efficient and provide us status reports for each inspections. The customer service team is supper easy to work with and go out of their way to make sure that the maintenance services are scheduled on time.

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  Response from the owner

  Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

• T

  Todd Bussey

  5.0

  I can't say enough about the service provide by Fisher Heard. He is extremely professional, knowledgeable and courteous. We had requested service because our A/C was low on coolant, and we needed to know why. Fisher was extremely thorough, walking through every step of the system trying to detect a leak, or diagnose any other problem. He was kind enough to explain each test that he was doing, and what each result meant. Most importantly, he shared his professional knowledge effortlessly in a manner that a layman could follow. Additionally, he left the worksite cleaner than it was when he arrived. Top marks all the way around!

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  Response from the owner

  We appreciate your positive feedback about your experience. We take pride in serving our customers!

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