Zodiac Heating & Air Conditioning, Inc.
Gilmore, Van Nuys, CA

Zodiac Heating & Air Conditioning, Inc. Reviews

4.7 stars based on 47 reviews

Featured Comments:

• S

  Scott

  5.0

  The team at Zodiac HVAC have been very responsive, extremely professional and fairly priced. I used them to install two new air conditioners and heaters as well as the maintenance on these units. I have never had a bad experience, every interaction has been positive.

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  Response from the owner

  Thank you Scott, we appreciate you as a customer and for the kind words.

• C

  Celeste Ramirez

  1.0

  Called today to try to coordinate an appointment for an estimate for a new ductless air system installation. Their website states they cover all areas in Los Angeles, including Pasadena. My property is located in Highland Park, which is the neighboring city to Pasadena, and CLOSER to Van Nuys (where they’re located) than Pasadena is. Well, they told me they don’t work out here. Disappointed I had to call them after 3 hours of waiting only to get this as a response. I liked their reviews and I really wanted them to do my project. Maybe they need to update their site to show which parts of Los Angeles they do go out to.

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  Response from the owner

  Good Moring Celeste. Please accept our appologies as we have been trying to do our best to get to every one of our customers and future customers. it has been challenging times to say the least and we do apologize for not getting to you. we will try to do a better job to responding to all of our customers that call in. Regards Vic B.

• B

  B M

  5.0

  Zodiac is five-star all the way and we couldn't be happier: *It started with the estimating process. The owner, Vic, was infinitely patient with all our questions, and provided multiple options for the Carrier A/C and heating units. Equally important, he was terrific at explaining, in simple layman's terms, the differences in the various levels, so we could make an informed decision about which models to choose. *Next, pricing (we all care about that, right?). Well, Carrier is a premium-priced company, so we were prepared that we'd be paying more than what a mid-grade unit would cost. Zodiac's pricing was very competitive for both the HVAC system and new duct work we needed, and they even threw in some extra work we needed at no additional cost. *Third, the installation. We'd been quoted that the job would take three days, but Vic and his brother Ed were able to get an extra crew to show up on day two, so the whole process only took two days. Beyond speed, let's talk care: the guys were great about laying down tarps, draping plastic, wearing booties, etc. to minimize the amount of dirt and dust caused by the installation. And where they had to cut into our wall, they were careful enough when they finished that we avoided any drywall repairs or paint touchups. *Fourth, problem resolution. As the saying goes, "stuff happens." There were a couple of minor issues along the way that became our "punch list" for the end of the job. You can really judge the character of a company by how they treat you when you have something that's not quite right. Avi (the crew chief) and his team were terrific, readily acknowledging the need to fix these things and doing so quickly. *Fifth, post-installation follow-up. Zodiac has been just as stellar in the period following our install. Whether it was answering questions about our fancy new wifi thermostat, scheduling the third-party inspector to test for leaks in the system, or explaining how to apply for a city rebate on the unit, everything has been handled flawlessly. So in summary, five great areas that merit a five-star review. If you're serious about going with the very best in air conditioning, go with Carrier. And if you're serious about going with the very best Carrier dealer in Los Angeles, hands down choose Zodiac. We were so taken with their quality that we've already signed up for their semi-annual Maintenance Member program, to enjoy their flawless service for years to come!

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  Response from the owner

  Thank you Bruce, I am glad we were able to work through the minor issues we had. Thank you for giving us the opportunity to earn your business and trust.

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