Wright's Air Systems Inc
State, Provo, UT

Wright's Air Systems Inc Reviews

4.2 stars based on 38 reviews

Featured Comments:

• K

  Karen Baisch

  1.0

  Since I bought my home 8 years ago I have used Wright's Air Systems and was happy. That was until a couple months ago. I heard a buzzing sound from my furnace that and was worried about it and called Wright's. I was happy with how quickly a tech came to my home and told him what the sound was. Within 90 seconds the tech said the sound was a blown furnace motor. He quoted me $480 to fix it and I figured I had better get it done. He came back a few days later and did the motor fix and as soon as he left I was hearing the same sound again from the furnace. I do not go downstairs very often so I was confused by the sound. I called Wright's and the lady on the phone said she was sending the owners son to check on the noise. When he got there, he told me that was a normal noise that was made by the furnace and nothing to worry about. I asked why I spent $480 to fix a normal noise and he said he would check into it. That was a month ago and no call back from the company. I left two emails after that and again no reply from Wright's. In the last week I have called twice and asked for the owner to call me and of course no call back. I would still love to know why I spent $480 on a noise that is nothing to worry about. I will never use this company again because they will not return email's or calls. I am advising everyone looking for good service to go to another company. It seems that Wright's has the take your money and not call you back attitude.

• M

  Matt Johnson

  2.0

  With the heatwave that's hit Utah over the last month I am sure these guys have been extremely busy. I completely expected that when I called it would be a few days before they could come out and look at our unit at our business. I called and set an appointment with them to come service our units that were having some issues and the day come and went and no one showed up. Apparently an appointment isn't an appointment unless you answer the call of the service tech right before he is scheduled to come to your place to do work. Be sure that you clear your morning on the day of your appointment and wait by your phone to answer any unknown number that comes through so that you can make sure your appointment is really an appointment. While your answering all those unknown numbers be sure to take care of your expiring used car warranty and talk to an agent about your social security number that has been compromised. Disappointed that an appointment is no longer an appointment and now we are back at square one waiting for a new company to come service our AC.

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  Response from the owner

  I apologize that we were unable to get your units fixed normally on businesses we just show up. if you we’re told we would call we normally leave messages and give people a chance to get a hold of us before we move onto the next one just because were so slammed busy.

• J

  Jeff Christensen

  5.0

  I just wanted to say how much we appreciated having Jacob come over and repair our furnace and water heater. He came out initially for a furnace that would not heat and found a gas leak in our water heater. Jacob was able to fix both. We are so grateful for his help. And he was able to fix both for a great value. I would recommend Wrights' Air Systems to both family and friends. We will use them again.

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