Woodruff and Smith Heating and Cooling, Inc.
Logan, Bethel Park, PA

Woodruff and Smith Heating and Cooling, Inc. Reviews

4.7 stars based on 57 reviews

Featured Comments:

• J

  John Ingram

  5.0

  I got their recommendation from Nextdoor website. Ignition element was out. I called and they were at my home in 45 minutes. They accepted the 15% coupon on their website, even though the repair was not eligible. Very knowledgeable, patiently explained the issue and let me watch the repair. 3 weeks later, heater went out again and again prompt 20 minute service. This time a sensor was dirty and there was no charge. I will definitely be calling them when I need to replace my furnace. Thank you!

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  Response from the owner

  John, thank you for your rating us! We appreciate being given the opportunity to help you.

• T

  Ted Green

  5.0

  Woodruff and Smith put a new HVAC system in our house 15 years ago. They did a great job and we have only had a couple of minor issues since. Every time we have needed service, they have responded quickly and resolved the issue. Their technician, Mike, came to look into a potential problem with our condenser yesterday and handled the call quickly, professionally and honestly. It turned out to be a minor problem, but he could have exaggerated it if he were so inclined. This is our go-to company for all HVAC needs.

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  Response from the owner

  Thanks, Ted! Our customer's trust is hard won, and also easily lost. We work hard to earn it, and to keep it. Again, thank you for your recommendation.

• M

  Mary Augustine

  1.0

  I would absolutely NOT use Woodruff and Smith Heating and Cooling, Inc. After plunking down a sizable amount for a new heat pump. Installation was not entirely completed as unit was literally inches from water tank and filter nearly impossible to change and confirmed by technician as well. Owner indicated they could come back and move water tank. We agreed upon a day for which I would take off from work and have this done two weeks from then. I made about 6-7 calls both to business/and personal cell phone number given. No returned calls until finally, I was able to catch Mr. Smith and he said he would be at my house on agreed upon date around 1 pm. I waited all afternoon - no calls to say running late or even if having to reschedule........just a no-show. Bottom line - Totally unacceptable, totally unprofessional but very willing to cash check with no follow-up. On top of all this, I have no paperwork, warranty info and a thermostat that is not working properly but unable to get them to respond or address issues at hand. Not a company of their word. The shame of it is I have 2 friends wanting to install new furnaces and waiting to see how if I would recommend then. All I can say is NO - there are many reputable HVAC companies out there that stand behind their service.

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