Williams Heating & Air Conditioning
35, New Braunfels, TX

Williams Heating & Air Conditioning Reviews

4.3 stars based on 32 reviews

Featured Comments:

• R

  Roy P

  5.0

  I have been using Williams for over 20 years. They have always been honest and fair. Recently the compressor on my condenser failed due to a manufacturers defect. Williams replaced the compressor under warranty and also replaced a few other needed parts at the same time. The work was done correctly, in a timely manner for a fair price. No, they don't have tv ads or fancy painted up vans (guess who pays for that flash) they do have well trained polite employees, excellent service and fair prices. I highly recommend Williams Heat & Air

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  Response from the owner

  Thanks for the 5 stars Roy! We pride ourselves on fair pricing & knowledgeable employees. So glad we were able to get you cooling again!!

• M

  Melinda Forrester

  5.0

  Amazing customer service! I will never buy appliances from anywhere else again, so glad there are still small businesses like Williams that sell and repair appliances. They had exactly what I was looking for and the delivered when they said they would. The delivery crew was courteous, careful, and explained the features of our new appliance.

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  Response from the owner

  Thanks Melinda! We are incredibly grateful that you took the time out to leave us this note.

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  Nancy Richardson

  1.0

  The only reason for the one star rating is that the system won't allow zero stars. Williams HVAC replaced my evaporator coil and less than 3 months later the replacement coil failed. They came out and replaced it again but charged me full price for the second replacement. They blamed the failure on Carrier the coil manufacturer and told me if I had a complaint to contact Carrier. Of course there is no real way to know if the coil was damaged from the factory, during transit or during installation. Be aware, Williams does not stand behind their work. Use them only at your own risk.

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  Response from the owner

  I'm sorry this happened Mrs. Richardson. We here at Williams do our best to keep our customers cool on these hot summer S. Texas days. Unfortunately we do not manufacture the equipment and as with any kind of machinery, they can malfunction at any time. We did replace the coil under warranty so full price is not an accurate statement. The manufacturer only allows for a 30 day labor warranty so that is why you were charged labor. We do stand behind our work. We suggest again that you contact Carrier with your concerns regarding the quality of their equipment and any possible reimbursement they may offer.

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