Will's All Pro Plumbing & Air Conditioning
Fortune, San Antonio, TX

Will's All Pro Plumbing & Air Conditioning Reviews

4.8 stars based on 3759 reviews

Featured Comments:

• J

  Jim Derickson

  1.0

  An $89.00 charge for sending out a "salesman" , who is described as plumbing expert , who tries to convince less informed customers that they must replace their "old tired 6 year old furnace with their new efficient product at 3 times the cost to buy at a big box store. When you say NO , they charge you $89.00 for a 5 minute visit. BUYER BEWAREY!!

• K

  Kay Z

  5.0

  Doug Rivera did an outstanding job of fixing some items urgently needing repair. He was professional and thoroughly explained everything he was doing and answered questions I had - and some I didn't know I should've asked!

• E

  E LaFlamme

  1.0

  I was highly disappointed with the HVAC service I received from Wills All-Pro/Goettle for a number of reasons. 1. First and foremost, I'm upset because of the carelessness from the HVAC tech. A piece of PVC pipe/cap was removed from the condensate drain line valve during maintenance. He didn't replace it, and over two months my line backed up and began to slowly drip from that spot. I found the piece lying in the attic insulation, replaced it and it stopped leaking. The water soaked the mat under my HVAC system, the plywood and beams it was sitting on, and soaked through to the sheetrock ceiling in my garage (the water spots was how we discovered this). When I called them, they sent someone out to inspect the problem. I told them I had fixed it but wanted someone to inspect and mitigate the water damage. The tech (a different person) was very kind and professional, but after talking to his boss he said they would not replace the wood or mat under the HVAC and that the drain was installed wrong (another company installed it). When I said I understood that the slope of the drain line needs to be fixed, but the short term problem was his tech left the pvc piece off which caused the damage. He said we can't prove that, and its a he said she said situation. I acknowledge I can't prove this, but I know no one else has touched the drain line since the HVAC check up in July and was frustrated that this is how they treat their customers and don't own up to their mistakes. 2. I scheduled a tune up for June, they called the day of and said they had to reschedule, and the soonest available was in August. They called me in July because and opening became available, but it made me feel my business wasn't important to them if they could push my appointment off 2 months. 3. They tried to bill me twice. I paid at the time of service and was sent another bill mid-September. I emailed the receipt promptly and it was cleared up, but this shows lack of organization and it was a waste of my time.

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  Response from the owner

  I apologize for the inconvenience we created for you.

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