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This page contains information related to Wallace Air Conditioning & Heating in Tomahawk, Indian Harbour Beach, FL which locates proximate to you. You can discover detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Wallace Air Conditioning & Heating in Tomahawk, Indian Harbour Beach, FL | HVAC Near Me

Ryan is the fourth generation of this family owed and operated company.    He did an awesome job helping me select the right heating and air conditioner unit. He is knowledgeable, helpful, and friendly.  There was no delay in delivery or installation.  Dave and Chris installed the unit.   They really represented the company in the same knowledge, helpfulness, and friendliness.    They were both just wonderful and did an outstanding job on the installation.  I feel they went above and beyond.  Wallace sir and heat do our maintenance and check up by-yearly on our old system and have always been pleased with them.  I highly recommend Wallace air and heat for maintenance and new equipment.

We have utilized Wallace since 2004 when we moved here.  Always have been quite pleased with the service.  This past weekend, we had an issue with our AC and Brian was exceptional.  Responded quickly (once he got the message, they have a new system and it does have a few bugs) - professionally and supportively.  Walked my husband (who is an engineer) through some steps and problem fixed.  This was late Saturday and Sunday morning.  The service we received validates our decision to promote and recommend Wallace AC & Heating.  Thanks Brian!!

Wallace Air provided exceptional work from start to finish when I called for service for my air conditioner. I received a warm welcome when I called in and explained the issues I was having with my system, I was given a thorough analysis and competitive quote for a new system. I recommend going with Wallace Air & Heat if you want the best.

Had this company out to the house twice, only because they faied to fix it correctly the first time, while under warranty.  It appears to me the service persons are motivated to repair calls sell new units, whether you need one or not.  I went to the office with my issues and was told they will review my invoices and get back to me.  Its been many weeks and not a word from Wallace.  After dealing with them twice and reading all the negative reviews I am beginning to sense this is not a company I want to deal with.

10/19/19:  Thank you for finally getting back to me. Unfortunately it only took a negative review after I came to you for an adjustment to my bill, which you ignored me for. Your analysis of this situation is inaccurate, based on the service technicians write up which I quote verbatim:

Check system found multiple leaks in condensing coil unit, coil connections and dryer.  under warranty repair price $1187., subject to charge based on warranty status. Cust auth repairs at $1187.

It clearly list leaks at the dryer. It seems reasonable to me if there were leaks at the dryer, the dryer should have been replaced when you came out the first time.  After 12 years it did not just magiclly deteriorate in the 2 yrs since you replaced the outside condensing coil.The 2nd service order states it was badly rusted. The dryer would have been visably worn when your tech decided not to replace it.  I shouldn't have to stand over someone to ensure the work was done properly, but if I had I would have insisted the dryer be replaced. Now two years after a major repair the outside system is leaking again at a critical part that should have been replaced as indicated in the initial Service order #105741. This leads me to believe your company after 60 years of doing business has lost it's way in a competetive market.  The damn repair should have been fixed right the first time.  We would not be having this discussion and I wouldn't be out an additional $787., and your business would not have had the opportunity to pitch the need for a new HVAC system.  When I came to your office I didn't ask for a refund I asked for a review and an adjustment. You blew me off.  And incidently I was initally told I needed 1 lb of R-22 until the trainee cut the line releasing the other lb of R-22 into the air while the tech went to get a new dryer. That alone would entitle me to an adjustment.  It says right on the Service order Replace old R-22 unit.

Mr. Winfield,

First let me start by apologizing that you feel you received anything less than 5 star service. As the fourth generation of a business nearly 60 years old we didn’t make it here by leaving people dissatisfied with the service we provide for them. When I saw your review I made it a priority to do some research to educate myself on the services we did in your home. The first service back in May of 2017 (5/25/2017) was a non-repairable leak in the aluminum tubing in your indoor evaporator coils, luckily for you, the coil was just inside it’s factory part only warranty this warranty does NOT cover labor, the 10 lbs of R-22 refrigerant, torch kit, vacuum, warranty processing fee(charged by supplier), freight or the initial service to diagnose the unit which is what you were quoted for and then after approval charged for to complete the repair. The second service June of 2019 (6/26/2019 over 2 years later) was a leaking filter dryer on your outdoor unit at this time your unit was 12 years old and our tech gave you a quote to replace leaking dryer and recharge your system, upon your approval this repair was done. This break down had nothing to do with previous repair done 25 months prior and could have been prevented with regular preventive maintenance that is offered to all of our customers and done according to manufacturers recommendations . Unfortunately these dryers are made of steel and living as close as you do to the ocean these things tend to rust over time. I can’t speak for what was said at the time of service as I was not there but I can say on the service invoice the technician wrote that unit was working well on his departure but did recommend considering system replacement due to it being 12 years old and less than a few blocks from the ocean with refrigerant the federal government is phasing out. If you would like to discuss this further please send me the best contact information to ryan@wallaceairheat.com and I’ll reach out personally.

My 13 year old unit broke and was in need of replacement. Wallace patched up my old ac unit to make it another couple days so they could get the new unit in and not be without a/c.

My worst fears came true with this company. After one of our two units stopped cooling one evening, I called Wallace. The technician would not go into the attic to check the air handler or even bother to try to flush out the lines which we later found out were clogged. He simply made a quick diagnosis by “listening” to the outside unit, and $94 later we were told the compressor was bad and that we needed to have it replaced for $1,500!!  Beside the fact that our units are only 3 years old, I knew right off the bat the guy didn’t have a clue what he was talking about. I called a more reputable company to come out for a second opinion and of course all it turned out to be was a simple wiring issue. Easy fix. Only charged me $80 and did all of the routine maintenance that Wallace didn’t even bother to do. Nothing like feeling that you almost got completely scammed by an air conditioning company!!  These guys are such a cliche. Consumer beware!!!!

Upon purchasing a renewed service agreement, my AC unit stopped working the same day. I called Wallace to send a tech to come out. A tech came out and said the line drier was leaking refrigerant and it would be an $1100 repair ($85 per lb of refrigerant for 10 lbs and $200+ for labor). He suggested purchasing a new AC unit for the price of $7000 to $12000 and stated since our unit is older, 8 years, he would not put that much money into repairing it. The tech told me AC units only last 3-5 years beachside (this statement made me raise my eyebrows, should have known RIGHT then what I was up against). He stated he could not repair it, and to call the company in the morning to let them know if I want to buy a new unit or repair it. Later that night, I got my shop vac out and proceeded to suck a clog out of the condensate drain line. I turned the AC unit back on and the unit has been working like a CHAMP ever since. The next day, I called another company to give me a second opinion. The second company stated there was no leak and my AC unit looked fine. The second company stated that there wouldn't have been a clog if Wallace had been properly maintaining my AC. Who knows what I paid them for during the previous year or two.

With all that said, I tried to get a hold of the owners for 3 days. I called the office several times and was told the owners would call me. I never heard anything. I wanted to give this company an opportunity to make things right (maybe their tech has no idea what he is doing etc). But since it looked like nothing was done to service my unit in the spring, this company is bad news. And considering another reviewer had the SAME thing happen to her (misdiagnosed clogged condensate line), maybe the lesson is to AVOID THIS COMPANY AT ALL COSTS. I could have been out $12k buying a new unit if I didn't try to fix it myself and get a second opinion.

Let me first start by apologizing that you feel you received anything less the 5 star service! Going into our 60th year and 4th generation we didn't get here by providing our customers with anything less than 5 star service and always aim to provide each of you with the best! According to the signed (and paid for) invoice our tech recommended replacement of the filter drier only but did make a note that the customer would like to speak to her spouse before making a decision to move forward with repair. If you would like to receive an email copy or discuss this futher, please email me directly! Ryan@wallaceairheat.com

Sunday afternoon heat index of close to 100 and my A/C went out, Called Wallace as I have for years and to no surprise I got a call back within minutes. Within an hour, the owners son was at my house with a great attitude, especially for getting called out on a Sunday afternoon. Within a few minutes he had me back up and cooling and was on his way. As always a wallace tech left me impressed and will always continue to recommend them every chance I get! The owner's son showed me this company will be in good hand for years to come!

Usually don’t leave reviews but I read one from “Jim Harvest” and have to say I got completely different service from the Wallace’s! I called in on Christmas Eve as my unit wasn’t cooling and i was having guest fly in to stay in my home in just a few hours. Almost immediately after leaving a message with the answering service the owners son called me back and gave me a few tips to try and see if that would get it to come back on and told me if it didn’t work he’d be glad to come out and help. Unfortunately I wasn’t able to get it back up and had to call back. The owners son was at my house within and hour and was able to get me up and cooling as my guests were arriving. I’m thankful for Wallace air conditioning and the way they handled my “emergency situation” prompt and very polite despite coming on a Holliday, for me I’ll be with Wallace for life. Thanks again men!

I've tried getting a quote for over a month and a half.  Took them 2 weeks to come out because they kept having to reschedule.  I understood because it was the week after the hurricane.  Then they came out and inspected what needed to be done and were supposed to get me a quote.  2 weeks go by with no quote.  I call back and they say they already sent me the quote, yet I didn't get anything.  Then they say they need to come back out to inspect.  If they already had the quote prepared then why do you need to come back out?  After several calls to schedule them to come back out they finally give me a day to come.  They show up before business hours and just leave without a call or anything.  I call to reschedule again, they want to come before business hours again.  I agree to come in early, but they leave before I get here again.  They could have started on the roof of the building where the damage is.  I don't get it.  Beyond frustrated.  Wallace is not the cheapest HVAC service out there, in fact they are one of the most expensive.  When you charge a premium for your service you need to provide exceptional service.  The service they have provided me is of the lowest tier possible.  I cannot recommend Wallace any longer.

Wallace Air Conditioning & Heating
Tomahawk, Indian Harbour Beach, FL

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