Complete Air & Heat, Inc.
Patrick, Satellite Beach, FL

Complete Air & Heat, Inc. Reviews

4.8 stars based on 129 reviews

Featured Comments:

• M

  Marshall Messamore

  5.0

  This review is really long overdue. Complete Air & Heat was recommended to me by someone 4 1/2 years ago. I'm so glad I called them. They initially serviced and repaired my A/C after initially moving into my condo; they were on-time, professional, explained everything to me in detail, and gave me options. Over time I have come to manage 9 properties including my own home and rental property. Complete Air & Heat has truly been superb in working with me to install, maintain, and repair systems at these various locations. They work with me on scheduling and are flexible with me and our tenants. They are always on time, and willing give me (or the tenant) a call ahead. What really sealed the deal for them to be my go-to service provider for A/C was a few years ago when I sought to install a system in a garage. Out of the 4 estimates I got, they were the only ones to offer me the cheaper ductless option which has worked very well. I had to prompt the other 3 for that option and then they were still the best value. Finally, I am a bit hesitant to mention names because I'm sure I will forget someone, but here goes....I have interacted with Kristen in the office, Garrett, Rob, Dave, Tim, Don, Levi, Bart, and Jeff (possibly others) and have been impressed with all of them. To a person, they are passionate about their work and customer service, always willing to educate me and show me where issues have arisen or may arise. I will conclude by saying I've found it difficult to find solid, consistent service providers in the Space Coast area, but Complete Air & Heat has been an excellent find. I highly recommend them for anyone looking for service.

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  Response from the owner

  Thanks so much for your thoughtful review, Marshall! We find great value in treating our customers with honesty and integrity. We are grateful to be serving our community for over 45 years. Thank you for your dedication to our business! We promise to continue to uphold our values of being trustworthy, reliable, and transparent to you for the years to come! We greatly appreciate your business with Complete Air & Heat, Inc. for your maintenance, repair, and installation services!

• M

  Michael Lauer

  5.0

  original installation 5 years ago went smoothly and AC was a vast improvement over old system. I love the thermostat that also addresses humidity. This allows us to stay comfortable at a higher temperature. I wish I had paid for the warranty that covers parts and labor (ours only covered parts). Our coil went out and the part was free, but we had to pay for labor. Nonetheless, the labor was done quickly and professionally, restoring our system to working order in a timely manner. Great company to work with.

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  Response from the owner

  Thanks for sharing your feedback with us, Michael! It was a pleasure to work with you as well. If you are interested, our HVAC Maintenance Program offers 20% off on your repairs. A nice way to help with the cost if anything comes up in the future. Please reach out if you have any follow-up questions. We appreciate your business with Complete Air & Heat, Inc. for your ac coil replacement!

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  Jerry Bejger

  3.0

  The responsiveness of this company was very good, the technician was very knowledgeable. It was interesting they didn't perform electric work associated with the total system configuration, but I was able to get the electric work done via a separate vehicle. They quickly diagnosed the system and gave me a quote on the part that was in stock. The negative was around pricing, typically the diagnosis labor is included the cost of the labor repair as it is part of the solution but it wasn't. The part had about 450% markup and it took 30 minutes to repair. So for a total of 1 hour worth of labor total it cost over $500 bucks. Not sure if that is normal but it seemed steep, but again, their responsiveness made up for it, I paid to get it done quick and they did.

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  Response from the owner

  Hi Jerry, Thank you for your feedback. We are pleased to hear you are happy with our technician's service performance. Since we are not licensed electricians, we cannot run high-voltage wire, even if the wiring is associated with your air conditioner. We understand this can be an inconvenience but we want to assure all safety measures are being taken. We are sorry if there was any confusion around pricing. Our $99 diagnostic charge is a flat-rate fee that is in addition to what was quoted for your repair. Our technician did receive approval from you after reviewing the price and repair details. Our company charges a flat-rate fee because we do not charge by the hour. We understand that pricing is an important factor when choosing a home service company. We can guarantee our customers top-rated and efficient service. Sincere regards, Complete Air & Heat

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