Twin Lake Air LLC, Heating and Cooling
Lakes, Tucson, AZ

Twin Lake Air LLC, Heating and Cooling Reviews

4.7 stars based on 28 reviews

Featured Comments:

• A

  Annamae Wiersma

  5.0

  Clayton is great. Prompt service, did what he said, when he said. Even offered room air conditioner (hot and of course on the weekend) while he would be back on the Monday.

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  Response from the owner

  Thank you for your review, and continued business through the years! We appreciate you!

• R

  Rich Adinofi

  5.0

  Mark was extremely professional, accommodating and responsive to our needs. I called a different company first who advertised on the radio and they tried to seek us a new board, four dampers and new duct work. Mark repaired one bad damper which is all we needed. I would not hesitate to recommend Twin Lake Air to anyone.

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  Response from the owner

  Thank you Rich, and we appreciate working with you. Feel free to reach out to us if you need anything else!

• g

  grant swanson

  4.0

  Satisfied with service and repair persons that completed the work. After reviewing the bill, the following questions arose. What brand(s) of product do you use when replacing A/C start and run capacitors? Also what is your mark up percentage for each of these capacitors? In reviewing parts sources ranging from Home Depot to Grainger, it seems the mark up on the parts was high. There is no specific part information given on the bill, i.e., mfg. part number, etc. (why not?) Transparency is needed to build trust with customers. When the cost of two capacitors is $175.00 red flags do come up. Not making any accusations here. Just need to know what I'm paying for and how much. To continue using TLA, it is important to know that their prices are fair and reasonable. Suggesting you might want to ask a few questions up front. Thanks

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  Response from the owner

  Most capacitors are ProParts (manufactured by MARS). Typically, the part numbers are written on the invoice, although this is sometimes missed. We do not disclose our pricing practices, but pride ourselves at being competitive in the industry - though we can say that as a local small business, and compared to other HVAC companies, we keep a low overhead and pass these savings along to you as the customer. We invite you to compare our pricing to that of our competitors, and feel free to contact us directly if you ever have any of these questions in the future. Thank you for your review.

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