Tri-County Heating and Air Conditioning
Flintrock, Austin, TX

Tri-County Heating and Air Conditioning Reviews

4.7 stars based on 35 reviews

Featured Comments:

• b

  barry rinke

  1.0

  Pete and Nancy are super nice people and really friendly to deal with. I had to replace all four of my HVAC units in my house in 2017. The final cost was just under $25,000. We immediately had problems with one of the units cooling properly and Pete came to the house repeatedly over the next year to try to make it work properly. Eventually, he determined he needed to reroute all of the ductwork on that unit and charged me exactly $1,500 to do so. This still didn’t fix the problem so, after one year, Pete offered to completely replace the unit at no additional cost. He did so and we got two summers of acceptable operation out of the new unit. Last year, my house was hit by lightning and a couple of thermostats were malfunctioning. I emailed/texted Tri-County to set up a service call but they were completely unresponsive so I hired Air-Rite Heating & Cooling to do the repair. Then, in April of this year the new/replacement unit stopped cooling properly so I called Air-Rite again to service it. They added coolant and it worked, briefly. A month later (this May), the unit stopped cooling again. I called Air-Rite and they said the coil had failed and needed to be replaced. I spent $1,495 to replace the coil - on a two year old unit. One month later (June of “21), the unit froze up and ceased functioning. Air-Rite said the coil failed again and needed to be replaced again. I assumed there should be some warranty so I reached out to Tri-County and explained that all I wanted from them was the warranty information. Nancy responded, “We actually paid an additional $500 to do the extended warranty on that system. Let me get with that dealer rep and see what’s up.” Over the next month, I called, texted and emailed repeatedly asking only for the warranty information - nothing else. Totally unresponsive! They didn’t even have the courtesy to make up an excuse like, “We don’t have it” or “We can’t find it.” I should also add that when Air-Rite saw the ductwork that Pete did (and charged me $1,500 for) they commented that who ever did that work must not have been licensed. They try hard and put in the hours, but that’s just not good enough if you really don’t know what you’re doing and aren’t interested in providing even the most basic level of customer service. Sadly, I recommended Tri-County to three other people, all of whom used them and subsequently fired them. On a positive note, if you want exceptional service, I can’t say enough good things about Air-Rite.

• C

  Carlos Almeida

  5.0

  We had a leak in the house and we thought it was a problem with our AC. We called Tri county and they were fast to come and on time. Pete took a look at the issue and told me it had nothing to do with our AC, but rather another problem with water coming out of somewhere else. He did not charge a thing and recommended another contractor to help us diagnose the problem and how to fix it. It´s been a while since I had had someone come in the house and be so honest and trustworthy. That´s the kind of person Pete and his company are. I highly recommend them!

• K

  Karen Shepard

  5.0

  Pete and Nancy saved the day when they were dispatched to my home through my home warranty company. Prior to Pete's arrival, I had had several techs sent out from other companies without a resolution to my problems. This resulted in my A/C completely shutting down in the middle of August. If I hadn't requested a second opinion, I may never had resolve the situation to my satisfaction. Though it took several days to work through the approval for service with my warranty company, Nancy kept me up to date and assured me along the way. Pete came out promptly on Saturday morning and I was very thankful. He walked me through everything and made additional suggestions to maximize my existing A/C unit. I would highly recommend them to family and friends and plan on working with them for future maintenance and upgrades.

More reviews (2)