Liberty Mechanical Inc
Lakeway, Lakeway, TX

Liberty Mechanical Inc Reviews

4.7 stars based on 15 reviews

Featured Comments:

• C

  Clay Rogers

  5.0

  AC went out in August in Texas which is less than ideal. Bogh had someone out the same day to check and recharge the unit (25 years old). Two days later it was not cooling again. Decision was made to replace both cooling units. Bogh was extremely responsive through the whole process, his bid was fair and Liberty offers a warranty that is above the industry standard for the area. His employees are very professional and great to work with as well. I would work with them again without hesitation.

• b

  barry rinke

  1.0

  In all fairness, the experience listed below was with Tri-County HVAC which has shut down operations and partnered with Liberty Mechanical. There is no way I would let Pete Hinojosa anywhere near my home. Pete and Nancy (Tri-County owners) are super nice people and really friendly to deal with. I had to replace all four of my HVAC units in my house in 2017. The final cost was just under $25,000. We immediately had problems with one of the units cooling properly and Pete came to the house repeatedly over the next year to try to make it work properly. Eventually, he determined he needed to reroute all of the ductwork on that unit and charged me exactly $1,500 to do so. This still didn’t fix the problem so, after one year, Pete offered to completely replace the unit at no additional cost. He did so and we got two summers of acceptable operation out of the new unit. Last year, my house was hit by lightning and a couple of thermostats were malfunctioning. I emailed/texted Tri-County to set up a service call but they were completely unresponsive so I hired Air-Rite Heating & Cooling to do the repair. Then, in April of this year the new/replacement unit stopped cooling properly so I called Air-Rite again to service it. They added coolant and it worked, briefly. A month later (this May), the unit stopped cooling again. I called Air-Rite and they said the coil had failed and needed to be replaced. I spent $1,495 to replace the coil - on a two year old unit. One month later (June of “21), the unit froze up and ceased functioning. Air-Rite said the coil failed again and needed to be replaced again. I assumed there should be some warranty so I reached out to Tri-County and explained that all I wanted from them was the warranty information. Nancy responded, “We actually paid an additional $500 to do the extended warranty on that system. Let me get with that dealer rep and see what’s up.” Over the next month, I called, texted and emailed repeatedly asking only for the warranty information - nothing else. Totally unresponsive! They didn’t even have the courtesy to make up an excuse like, “We don’t have it” or “We can’t find it.” I should also add that when Air-Rite saw the ductwork that Pete did (and charged me $1,500 for) they commented that who ever did that work must not have been licensed. They try hard and put in the hours, but that’s just not good enough if you really don’t know what you’re doing and aren’t interested in providing even the most basic level of customer service. Sadly, I recommended Tri-County to three other people, all of whom used them and subsequently fired them. On a positive note, if you want exceptional service, I can’t say enough good things about Air-Rite.

• T

  Texas Bird

  5.0

  My first call to Liberty was July 2020 when our AC went out in one of our rental properties. They came to check it out within hours and fixed it right. The second time I had the same experience in another one of our properties. The prices are affordable and most importantly the service is top of the line. I just called them and I will have them come back to replace our 25 yr old ac unit that is long overdue at our place of business. They have my business and I highly recommend them anytime someone I know has AC problems.

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