Totally Kool Heating & Air
Sayler, Greeneville, TN

Totally Kool Heating & Air Reviews

1.5 stars based on 6 reviews

Featured Comments:

• S

  Stephen Meyer

  1.0

  This is the worst run company I've ever seen in 40 years of hiring technicians. This tech whose name is Thomas has a contract with American Home Shield. I've never had a company not show up or not answer the phone like this guy. I out a service request in on 6 July 2021 because my A/C froze up and then melted getting everything wet in my basement. Thomas tells me that the part I need called a Thermal Expansion Valve is still on order but I called another local HVAC company who has the part but doesn't do work for American Home Shield. Nevertheless, they would sell Thomas the part at cost but Thomas never answers his company phone. Do not use this company. I've complained to AHS who does nothing. Here is a pic of my broken A/C:

• c

  cheryl abrams

  1.0

  They were a no show on the first appointment, when Tom came the following day he replace 4lbs of Freon saying there’s probably a leak in the line…he charged me $80. Even tho my contract with AHS included Freon.. Sure enough a week later it was blowing walm air…AHS was contacted…he NEVER submitted a report or called to tell them what was wrong. Both AHS and I called numerous times but he was unresponsive to both of us…he is totally incompetent and a crook!!! Never use this company!!!

• B

  Britney

  1.0

  I'm not sure this company is actually in business. It is very possible it is a shell company set up to just collect service fees. After waiting on them for 8 weeks to replace an A/C unit through American Home Shield, I finally paid out of pocket to another contractor. In a 3.5 week period, they never answered a call but had alternating messages on their answering machine saying they were out to equipment malfunction or out due to vehicle malfunction or out due to sickness or out due to a death in the family. They are as crooked as they come....stay away from them.

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