TOTAL AIR
Sunset, El Paso, TX

TOTAL AIR Reviews

4.6 stars based on 158 reviews

Featured Comments:

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  Cecilia White

  2.0

  I'm conflicted writing this review because at first I was happy with their business. My issue came when we kept failing inspections and they scheduled the inspection months after finishing the job. I think we failed 2 or 3 times for them not covering the unit correctly, them not making sure the breaker was the correct size and for something else that I can't remember. Either way I feel like these are things that should be checked as part of wrapping up the job. They did cover all the costs and did what needed to be done but I gotta say it was such an inconvenience to have to keep taking time off work or trying to figure things out for the city inspectors to come. I don't think I would recommend because like I said I feel that what we failed should have been part of the checklist of things to check before saying the job was done. Response to reply The big issue was that your personnel didn't check for simple things when installing the unit. If they would of done the job right to begin with we would of pass when the first inspector came not until the 3rd inspector. Take some responsibility for the bad job the people you have working with your company did, don't blame the city inspectors because like I said if your workers would of done the job right since the beginning only 1 inspectors would of been out and we would of passed. Maybe let your workers know to make sure and double check everything before saying a job is done.

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  Response from the owner

  Thank you for your business. Although many things are out of our control for scheduling City of El Paso inspectors, we are happy everything got finalized and you can enjoy your new heating and cooling system. We have professional personnel and I believe our crews and staff are the best in town. We continue to improve and know that several items that failed inspection were not contracted between yourself and our company; rather they were existing electrical issues that we decided to enhance free of charge. Also to mention, one of the failed inspections was because you did not answer your door or be present to make the house available. We appreciate your patience. Best regards, Brandon Brooks, Owner Total Air

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  Mel C

  1.0

  A review was posted by ADM as follows: I scheduled an appointment three weeks out, which fell on a Friday, because they said they were booked up until then. My appointment date came and went. They didn't call or show up. I called them on the Monday after our appointment and they stated they had no appointment for me. Very disappointed. Will not be calling them again. **The owner then responded that it was fictitious and to remove it. How dare you and how very unprofessional. We have cell phone logs to verify the call when the appointment was scheduled. Who would make that up?? I assure you this is not trolling and not your competitors. A GOOD business owner would try to resolve this or at least get more information before acting like a child on Google. Way to run you business.. now everyone can see how you handle complaints. Way to go. 👍

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  Response from the owner

  Please remove your fictitious review. You never had a reservation or appointment with our company as we have checked all transactions. You certainly have us mistaken for another company. Sincerely, Brandon Brooks, Owner Total Air

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  Thomas Herbert

  5.0

  After real frustration with another local HVAC company I had done business with for 16 years, I called Total Air for a quote. Luis came out the next day looked everything over, gave me a quote found inventory, and 48 later was on the schedule for installation. Installation day crew showed up (on time) and installed the new unit, thermostat, and made sure the system was operational. I don't write many testimonials but they earned this one.

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  Response from the owner

  Wow that’s a great story and thank you for giving us the opportunity to earn your business! We appreciate your time writing this review and look forward to working with you for many more years. Best regards, Brandon Brooks, Owner Total Air

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