Gray Heating & Air Conditioning
Atlantic, El Paso, TX

Gray Heating & Air Conditioning Reviews

3.6 stars based on 34 reviews

Featured Comments:

• L

  Lin Ville

  5.0

  Joe was awesome he came to my home and set us up with our heater system. It took less than 30 min. He was kind, polite,thorough followed all Covid 19 regulations. I felt safe! The young lady at the office set us up with an appointment even worked super hard to set us up with a time that worked around my schedule even though she was booked she found me something I could work with. She also offered to place me on a list should someone cancel I would be called and asked if I wanted to take the spot. Very kind group of people the owner Mr. Esparza was very kind as well. Thank you so much for your AWESOME SERVICE!!♡

• J

  James Litton

  1.0

  Heater installed by Gray some years ago was blowing fuses at the point the blower would try and start. I Called Gray for a Tech to come out, was scheduled for sometime between 1 and 5 pm the next day. The Tech arrived at the house right around 5 pm. I asked if he had been briefed on the problem as I had given the information to the lady that scheduled the service. He stated that he had not been briefed. I explained the problem , and he opened the unit up. There was no fuse in the unit because I had removed it after it blew. He dug through his bag, then stated he did not have the fuse needed. He offered to modify the wiring and put in a different style of fuse. I told him I did not want it modified. He said he would have to return the next day with the right fuse and that he would bring extra fuses. We agreed on any time after 9 am. At about 12:30 pm I called and informed the lady that answered that we would be out of the house until 2 pm. She said she would call the Tech and let him know we wold not be here until after 2 pm. We returned and waited, the Tech never showed. The next day was Thanksgiving, so we waited until Friday to call and see why they were a no-show. I was informed that they were closed until Monday, and if they send a Tech I would be charge for an emergency call. I explained to the lady, what had transpired earlier in the week. She stated she would call the Tech and have him call us. To date we have not heard from Gray. Our problem has been solved by another company. We will never call Gray for anything in the future. They have proven to be totally unreliable.

• D

  Darren Schulte

  5.0

  I had an annual tune up performed on my two Carrier units on May 6th. This is my first time using Gray. We did have some mix up on the appointment time. I would suggest that if you plan on having the technicians show up no matter what you confirm with the office to send the technician regardless of a confirmation call. I have to say other then this relatively small issue our service was fantastic. I have had regular tune up services performed by other companies on these units since 2008 and while those companies did a fine job I have never had a company technician perform and explain the work done, share some tips, be patient with questions, as well as we did with Andreas from Gray. I was very pleased and plan to use Gray for any further HVAC needs. I appreciate Andreas very much.

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