Top Hat
Linn, Baraboo, WI

Top Hat Reviews

4.6 stars based on 150 reviews

Featured Comments:

• A

  Ahaley Lomurut

  5.0

  Beautiful masonry by Dean! Very detail oriented and was gracious enough to help move furniture to our garage to creature enough working space. I couldn’t have been happier with our new stone electric fireplace!

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  Response from the owner

  Thank you for taking the time to share your experience with Top Hat, Ahaley! Your project turned out beautiful and thank you for trusting us to help create that for you. We appreciate your feedback, kind words and business!

• F

  Frank Bowen

  5.0

  Trevon from Top Hat was over to clean and inspect my gas stove which was not working he was able to diagnose the problem quickly and thoroughly. He had the part I needed on his truck and installed it. Trevon explained the entire process and his analysis of what was wrong in a manner which was easy to understand. The workplace was left clean and free of any debris Trevon was courteous and respectful of my property. I highly recommend Trevon and Top Hat!!

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  Response from the owner

  Thank you for taking the time to share your experience with Trevon and Top Hat, Frank! It is what we strive for and we appreciate your feedback and recommendation!

• A

  Ann Chapman

  1.0

  We got a gas fireplace insert with masonry around it. Took the day off and they called in? Was quoted 10k got the bill for 12k. Older gentleman told us if we bought the tile (additional 20 tiles) the fireplace it would be $200 but he must have had some sort of medical emergency and the other man (Kyle) charged $500 for our tile that we bought that they put down? After the 12k. The day we were supposed to install the fireplace they didn't show up? (We took pto for this.) And apparently couldn't be bothered to call us to let us know that they werent showing up.. The actual work done was shoddy too. The stone "steps" that were done were very poorly done. Also. Covered the garage where they were cutting stone in dust. They whole garage just covered in white dust that was just left like that. Stopped by 3 times for a response (40 miles away) and they said they would respond or call back. Never responded. Been about a year and still no response...?

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  Response from the owner

  Thank you for sharing your experience Ann and we apologize that your salesperson has not gotten back to you as that is not the norm of Top Hat. We have sent all of this information to our Manager and the salesperson and they will be reaching out to you to get this matter resolved!

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