TNR HVAC llc
Center, Nazareth, PA

TNR HVAC llc Reviews

4.6 stars based on 20 reviews

Featured Comments:

• S

  Simone Kothare

  1.0

  I found TNR HVAC on Yelp and requested a quote. I was looking for him to install a brand new mini-split HVAC using the existing insulated copper line set and wiring. He quoted the job between $400 and $700. I called him and agreed on $550+tax. The first problem I had with Travis is that he pulled our existing wire out while unsuccessfully trying to run a new one. That led to my husband and I having to cut our drywall and spend 4 hours running new wire due to very difficult access. Travis then returned and completed the installation. He said everything was working fine and the unit was blowing hot air. At the end of the job, I asked him to adjust the pricing since he had caused us great aggravation by spending hours running wire and cutting/repairing/painting drywall which we did not need to do had he left the wire in place, as defined in the scope of work. We agreed on $450 and I paid $460 CASH. He issued a receipt for $450. THE VERY NEXT DAY, THE UNIT STOPPED WORKING. The wall unit was full of leaked refrigerant which spread onto the wall underneath. The refrigerant line connection on the outdoor unit was also wet with refrigerant and there was a pool of refrigerant underneath. We shared pictures and videos and asked him to return to repair the flare connections he made and replace the refrigerant but he refused. Travis claims that the leak is in our existing line set. But the videos and photos show that the leak is external, right under the connections he made (SEE PICTURE ATTACHED). If it had been the line set, the leakage would occur inside the walls and under the floor, and not be visible. Despite the new unit coming with new flares, Travis used the existing ones for his faulty connections, while taking our new flares away. Travis had the audacity of posting a picture of our outdoor unit/house online to solicit new jobs. He is posting pictures of our mini split and our house without permission, and for a completely failed installation. This demonstrate Travis’ dishonesty. In summary, Travis from TNR HVAC is utterly UNPROFESSIONAL and I hope that this company goes out of business so he does not ruin anybody else’s HVAC units or properties. We have yet to identify another HVAC company willing to re-do this installation and re-charge the brand new mini-split with refrigerant since Travis caused the factory charged refrigerant to be lost. I would give ZERO stars, if that was possible. UPDATE ON FEB 25, 2022 BASED ON RESPONSE FROM TNR HVAC: Travis was contacted the next day after the install when the unit stopped working and, after repeated attempts of asking him to return to fix the leaky connections he made, he REFUSED to come back. He made ZERO attempts to correct his mistake. He got paid $460 cash. We have a damaged wall, a non-functioning mini-split and hundreds of dollars of upcoming expenses to repair the connections made by Travis and refill refrigerant. So, this is definitely a WIN FOR HIM AND A LOSS FOR ME, make no mistake, no matter what this dishonest contractor wants you to believe.

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  Response from the owner

  This, unfortunately, became a lose loss for everyone involved. I did, however, try to come to a conclusion with you, and we unfortunately were unable to fix the problem. I would like to just let everyone reading this know this is not how I handle my business, and I am willing to fix issues. So, I am asking you to please look past this review and let my company provide you with excellent service for a fair price. Thank you for understanding.

• J

  Jonathan Miller

  5.0

  Tech was on time and quickly replaced the thermocouple on my Weil-McLain boiler. He had the right part for the job and he was also a nice guy.

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  Response from the owner

  Thank you!

• L

  Lee Rissmiller

  5.0

  Excellent service and best price i could find. Thought i would be put on hold to get my water heater replaced and my furnace cleaned considering the labor shortage. They were there the next day. THANK YOU TNR!

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  Response from the owner

  Thank you

More reviews (3)