Thumb Cooling & Heating
State, Caro, MI

Thumb Cooling & Heating Reviews

3.9 stars based on 22 reviews

Featured Comments:

• B

  Brett Ruppal

  1.0

  I've bought the kit to service my grandfather's generac for years. Now they won't sell the kits anymore over the counter, so they can charge you $300 to due a half hour of work. Thanks for nothing!

• L

  Lynda Robinson

  1.0

  I had an appointment first thing this morning (After taking the day off work) and they never showed. Called them twice by 11 AM and was then told they would not be coming out because other jobs took priority over my AC not working all week in 90 degree weather. I got two different stories when I called about them being short staffed. Just a heads up...be responsible and call your customers when you have no plans to show because some of us work and get your story straight. I’ve used this company every year for several years but not anymore. Extremely disappointed.

• T

  Tony Garcia

  1.0

  Very unprofessional and undependable. I had an appointment on Thursday the May 28th at 10 am. They never showed up. I call them several times and they told me the driver was in the hospital at 4pm. Rescheduled for Friday May 29th dispatch told me they would be there around 11am or 12pm. I called at 1230pm. Dispatch told me she was going to see where the driver was and now its Sunday and still have not got a call back. I called each day at least three to gour times and the dispatch gave me the run around. I will never use company.

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  Response from the owner

  Tony, I'm sorry you had a bad experience with us. Please give our office a call at 855-206-5457 so we can make this right. Again, we apologize for any inconvenience.

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