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This page contains information about The Montz Company Heating And Air in Coursey, Baton Rouge, LA which locates near you. You can get to know contact information of the hvac repairing service like opening hours, addresses, phone numbers.

The Montz Company Heating And Air in Coursey, Baton Rouge, LA | HVAC Near Me

The Montz Company has been servicing our heating and air for years and do a great job- they always explained any issues and the price and  quality is top notch! Their Technicians— especially Eddie-are friendly and professional. Recently we needed to replace our AC unit and they did it quickly at a great price! Very happy with the service we always receive from them!

We have used Montz several times in the past. They always arrive when they say they will and they do quality work. They are good about explaining the issue that needs repaired so you feel comfortable with the work that is performed. I would highly recommend using this company.

During routine maintenance Edward noted that I needed a n new air handler. My first service call with. Montz was about 2 years ago when I called my home warranty carrier for service and they sent Montz. Edward provided the service on that call.  He was polite, professional and didn’t wastes time I was impressed with him and signed up with Montz for routine maintenance.  Montz does maintenance twice year.  So when he said saw the air handler problem I called my home warranty provider to file a claim. I am over 65 and called the home office for help explain the problem. So, Robin, from the Montz office got on a 3 way call with me to help me process the claim. Between Robin and Edward, I was informed of the job requirements, costs, time frames from filing the claim to job completion.  I appreciate the effort the provided.

Thank you Mrs. Diana, We appreciate your great review.

I would highly recommend MONTZ CO. They do amazing work, great at communicating, excellent work at installing a brand new unit. They even made dealing with a warranty company EASY!!
10/10 would recommend

They came out on a Friday and found the issue and tried to correct it as best they could to save me money. Unfortunately the leak in my coil could not be repaired. They came out on a weekend before hurricane Ida and went above and beyond to find a new unit and replace it all within a few hrs had us up and running with a brand new unit. I could not be more pleased and appreciate of what they did for me. You can’t find service like this now days! Customer/friend for life! Professional, prompt, honest  ! I could go on and on! Highly recommend!!!

Eddie and his whole team were excellent! Very neat, cleaned everything up afterwards and stacked the old units to be donated/recycled.

The initial service technician was very professional. Even though they misdiagnosed my issue, they came back to correct it. After that it was all down hill. They never completed the next steps to have my home warranty resolve the main issue. I called them every week for 6 weeks. Left messages that were never returned. They started to blame my warranty company. The home warranty company had records that they tried to reach Montz every 3 days for 7 weeks. I even told Montz the process they needed to take.  It is the middle of the summer and it seemed like they didn't care. My home warranty company sent out another company who is taking care of the issue.

Thank you for your review. We apologize that our service did not satisfy your expectations. We will use your  feedback to make us better and to ensure this doesn’t happen again in the future. Please accept my sincerest apologies on behalf of everyone on the team.

Team was able to quickly identify and address the issue. Tech was knowledgeable of system.

Great company to use fast service abs on time.  Job done with one trip.  Been using them for years.

This company was referred by my elderly parent's home warranty company.  American Home Shield.  They gave me the phone number to reach out to The Montz Company to set up an appt.  For 3 days I have called over and over to make the appt.  NOTHING.  Every phone number for this company goes to an Operator/Customer Service center and not directly to The Montz Company.  They are useless.   Each time they take the same info (name, number) and promise that this time I OR my parents will get a call back. 3 days later and no call back.  8 phone calls and explaining they have health issues (asthma and heart related issued) and I am told that the request is escalated or put as an emergency.  Today I was told the request/info is going right to the Owner and still nothing.  So either they dont care or we are being lied to.  I am so disappointed and I dont understand the lack of customer service.  I understand busy but I dont understand ignoring people.  😡 The customer service and this company are HORRIBLE.

Hi Mr. Ryan, thanks for sharing your feedback. We’re sorry for your experience. It was an uncommon instance and we would like to make it right. We had a family emergency and had be closed last week.

Please feel free to reach out to The Montz Company with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

The Montz Company Heating And Air
Coursey, Baton Rouge, LA

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The Montz Company Heating And Air Reviews

4.5 stars based on 54 reviews

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