The Home Depot
Kathleen, Coeur D Alene, ID

The Home Depot Reviews

4 stars based on 1504 reviews

Featured Comments:

• C

  Christopher Brannon

  1.0

  DO NOT ORDER FROM HOME DEPOT. If it’s in the store, great. But The Home Depot will keep you on the hook for products they do not have in store for over a year. They will sell you goods they cannot delivery. They will make excuses and blame the vendor instead of taking responsibility for the transaction they made with you and the promise they make to deliver. It is one thing to have small delays, but to keep pushing back delivery for a year is stupid. I was a fool to give them as much grace as I have. A GOOD company would recognize that they can’t deliver the product, and would try to find something comparable. A GOOD company would not make you keep arranging to take time off work for a product they can’t deliver. A GOOD company would take the product of their website instead selling a product they KNOW they can’t deliver. A GOOD company would call you back when they say they would. A GOOD company would not have a garbage phone system that makes you call three or more times to get in touch with a human being.

• L

  Linda Endow Hall

  5.0

  I needed a board with 4 coat hooks on it but there wasn't one on the shelf. In fact, many shelves were limited. So I asked at the Service Desk if I could order one. When one of the clerks looked on the computer, she discovered there were in fact 8 in store. It turns out, they hadn't been cataloged yet and were still in boxes. Another clerk climbed a ladder to get one for me. So if you can't find an item on the floor, ask. It could be in No-Man's Land waiting to be put on display. Thank you Home Depot for such great employees! 😁

• K

  Kimberley Seitz, Ph.D.

  2.0

  Interesting how there were multiple staff up and down the aisles, and when you walked by them they tried to look busy and nobody offered help. Out of the 20 plus staff we saw, only once said hello. They were out of vermiculite and their stock is low. They also didn't have all the shelving they would normally. Save your time and buy online.

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