The Home Depot
Gateway, Fredericksburg, VA

The Home Depot Reviews

4.2 stars based on 865 reviews

Featured Comments:

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  Emma-Lee Gillespie

  1.0

  I was so happy to purchase my Bosch dishwasher in January & opted to pay the $175 fee to have Home Depot contract their own installer. I loved the new dishwasher until….No! I turned it on but no power & less than a month old! My family & I discovered the problem was a faulty installation causing an electrical wire to burn. Rewind to the day of the installation. We should have known there would be a problem. My husband works from home & as soon as the installers arrived asked him to shut off the water & fuse box. The two installers repeatedly interrupted him during his work for requests they should have handled themselves but wait! The icing on the cake was when they asked my husband for his toolbox. I called the Home Depot assistance line requesting immediate help due to the fire & electrocution hazard (even though it was a Sunday) but was instructed I had to wait until Monday, & more work for me to follow up to solve their problem. Use Home Depot installers at your own risk, & no joke, be sure to have all the tools necessary for the install & be ready to be their training go-fetch apprentice!

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  Choi Aultman

  5.0

  Snow storm and power outrage this wk and I used all my propane for grill to cook. Went to Home Depot every day but couldn't get because cage is locked and couldn't open without power. Today went again but was told sold 1out. Then Jennifer ask me to wait for a while so she can make sure really out. Took a while to go through whole cage and found one. What a service. I was just so happy. Also Dylan was helping too. Thank you so much. 💓

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  Elena McCoy

  1.0

  Awful service. We went to purchase a Christmas tree and saw they were assisting another gentleman securing one onto his vehicle so we thought “awesome we’ll be able to get some assistance.” We were wrong. We picked out a tree and had to ask about 3 different associates to help up wrap up the tree. THEN when we were finally ready to have it secured on the roof of our vehicle 2 male associates threw it on top of my vehicle and were like “Yeah we can’t secure it for you because of ‘Company Policy’ so we can give you twine but you have to do it yourself.” After we JUST saw them load up a tree for another customer. They seemed completely uninterested in assisting us and too busy to get back to standing around with 5 other associates in the mulch area. We will not be returning to Home Depot.

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