The Heat People
London, Uncasville, CT

The Heat People Reviews

2.9 stars based on 25 reviews

Featured Comments:

• s

  susan teeters

  5.0

  We use them for our yearly boiler maintenance. Courteous and professional. We even called when our exhaust fan ate itself, and they came out THAT DAY and installed new parts! (it was winter, so we were VERY grateful). Also, they give discounts to veterans...ASK.

• B

  Bianca Mattera

  1.0

  Probably the worst experience I’ve had thus far with a company. I do not recommend using their service. A few months ago, I called to make an apt as we needed additional vents installed in our home for our central air system. We had removed one of the return lines through renovation and because of that our first floor wasn’t cooling as much. A month later they sent a technician to take a look at the job. Technician was here for less than a half hour, I have the cameras on the property to prove it. The tech showed up, took pictures and then left. As he was leaving I was left feeling confused wondering why did we wait a month and half for an appointment if he was just going to show up take pictures and leave. I asked him what the next step was as he was leaving and he said the service manager will get in contact with you... no one ever called, I ended up having to call the office to make the follow up appointment. Accepted it and gave them the benefit of the doubt, until I received a bill from them this week for 2.5hrs, $390.83 with tax. Again, confused... why am I receiving a bill? He came out to look at the job for a quote. No service was done, the tech wasn’t here for 2.5 hrs - he was here for less than 30 minutes. Took some photos and left. I called the office this morning, questioning the bill I received. They explained that it was because they sent a tech out so they charge for technician services. I explained that he came out for a quote, he didn’t perform any services? Clearly a miscommunication between the customer and the admin on who should have been sent over, right? After arguing for 5 minutes - I get - “we can wipe away the bill but we can never do service with you again”... And I said OK and the admin (Courtney) hung up on me! 😳 Dumbfounded, I was a first time customer of this company and the lack of customer service was unbelievable. Throughout the entire process. 🤯 Not once was I validated that there was potentially a mistake in the communication. Instead I was hung up on! You guys wasted three months of my time! My recommendation to the owner is that #1 you should probably invested in customer service training for your admins and #2 communication skill training so that they can articulate and clarify via phone the difference between a service appointment and a quote... Needless to say, I canceled the follow up appointment. I recommend saving yourself the hassle and take your money and go elsewhere.

• a

  antonio valero

  1.0

  Waste of time. Called made appointment 3 appointments later they show up without the tools or parts. Bill me for a hour of work were here only 5mins. All they did is look at the pipe. Not fix it like I was told. The guy who came out said he was only there to look at it and take down the info I gave them on the phone. So disorganised didn't even send somebody who could have fixed it they sent the low man on the totem Pole to look at it and take the information I feel very bad that examine wasted the time to come out so they can rip off customers or potential customers. Don't call this scam

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