The Air Conditioning Company - El Paso
Gardner, El Paso, TX

The Air Conditioning Company - El Paso Reviews

4.3 stars based on 53 reviews

Featured Comments:

• k

  kelley hestir

  5.0

  This review is for the routine bi-annual service winterizing i got last week. I believe the service man is Jose, he was friendly, fast and thorough and came on a Saturday. He explained the different components of the unit, the parts and how it worked. Where to shut stuff off, how to change the filters, how often and which brand to use. The bi-annual service pre-paid package is pretty reasonable. * * Two Stars for this company - The downside of this company is an unprofessionally noisy phone reception area where it is difficult to hear due to background noise. The brand new unit's pump had to be replaced 3 times in the first year and we got charged for two of them. Then we were charged more than $100 for de-scaling after just one year which they did not tell us upfront. I wouldn't recommend the unit we bought because of this, though when it works its great. There is also a requirement by the service person to deliver a sales pitch for additional costly upgrades which I had to listen to at length then verbally decline each one (noted on his iPad using button "declined offer") though I said upfront - 'No upgrades now. No. None.' This was inappropriate and intrusive, and I can see it could be predatory on elderly people, especially during a pandemic or illness. It certainly was not the serviceman's fault. The owners need to change this policy and have their staff simply ask, 'would you be interested in hearing about some upgrades that can also purify your home's air?' I'm sure the upgrade is good but if I want it I will ask for it. I despise all forced sale pitches. This tactic backfired on them in a big way. I will never upgrade with them. - Thank you.

• C

  Cheryl Nickelson

  5.0

  Javier and Cesar were on time, professional,And cleaned up everything at the end. The office staff were patient and understanding when I was in panic mode because I didn't have the permits yet, but they reassured me they were getting them to me asap. They did. My house is now a comfortable place I want to be in. Thanks Air Conditioner company. I will refer this company to my friends. Cheryl N.

• L

  La Liona

  5.0

  Had a GREAT experience. They showed up an hour after i called!! The technician was very knowledgeable and suggested many techniques on how to care for my unit and how to make it work to it's full potential! I highly recommend this company and ask for Gelacio L. He's the best technician I've ever had work on my unit. They're not expensive either compared to the more popular companies! Call them!!

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