F.A.S Appliance & Refrigeration LLC
Ontiveros, El Paso, TX

F.A.S Appliance & Refrigeration LLC Reviews

4.3 stars based on 49 reviews

Featured Comments:

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  Elsa Hernandez

  1.0

  My home warranty contracted them and I had to call them to ask about my appointment because they had not shown up. And even with me calling they got here 3 hours later and for them just to tell me they couldn't fix it because they needed approval for the repair. They set up another appointment for today from 11-2 and they did not show up. I called to ask what was going on and they said they were waiting for approval. I went ahead and called my warranty company and got them to do the approval while I was on the phone. I called them back to tell them it had been approved and they did not want to come anymore. They gave me another appointment for tomorrow morning again. It was ok for them to be 3 hrs late yesterday but couldn't come today. Keep in mind I got the approval and called them @2:09pm. A courtesy call yesterday and today would have been nice. DO NOT use this company.

• V

  Vivian Martinez

  5.0

  Great experience with this company. I had a unit installed at my home within hours. Its rare to get same day service and it was done right. Jorge did all the work and even showed me how to use my thermostat properly from my phone. I highly recommend this company.

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  Eduardo Cruz

  5.0

  By far one of the greatest A/C companies I’ve ever contracted. I was extremely worried about the bad reviews and mixed opinions of customers. After finally considering the company, they did an amazing job and their customer service reps were awesome and easy to work with. The technicians are fluent with explaining the issue, and get straight to the point. Highly recommend them.

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