Supreme Plumbing, Heating & Cooling
Margaret, Terre Haute, IN

Supreme Plumbing, Heating & Cooling Reviews

4 stars based on 56 reviews

Featured Comments:

• V

  Victoria Quinn

  5.0

  I broke my tub faucet. I had to turn off the main water because I couldn’t turn off the faucet. I called a few places, was recommended to an individual. I called, he answered but said he could be here in the afternoon. I had a doctors appointment, he told me to call when I returned. I cut my appointment short to get home to call the plumber and he didn’t answer. I left a message. He didn’t return my call!!!! TERRIBLE way to do business!!!! I then called another plumber, the recommended Supreme. I called within 10-15 minutes their van was in my driveway!! Fixed my faucet. Was kind and courteous. I’m also a small business owner. Shame on the small business owner who wouldn’t take my call. But I had a client call me yesterday wanting to know who I used and I recommended Supreme!!! That single small business owner LOST more than one potential new client!!! Customer service!!!!!!

• J

  Jason Sullivan (Jaysuhhn)

  1.0

  Beware using these con artists, absolutely not professional. Called to unclog drain they came broke our garbage disposal and charged us 397 dollars to remove it and not fix the drain. When speaking to the office manager Steve he had no clue other than it was a national average of the job IF it was completed, which it wasn’t. Steve also didn’t call back in the timely manner he promised. Would never suggest using them for anything.

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  Response from the owner

  Jason, we realize unexpected expenses close to the holidays are a challenge. However, the disposal was in a state of disrepair when we arrived and the person at the house instructed us to remove it. We did complete the job as best we could to make your sink operational.

• L

  Lynn Barbee-Behrens

  1.0

  Natural gas line NOT installed to code and also leaked into our home!! We've used Supreme many times before for plumbing, boiler repairs, and a gas line for a new dryer. But this time was a disaster! We had to call the Vectren Gas Company after we initially received no response, 30 minutes after the first (of the 2) calls, I made to Supreme's emergency after hours call service. Vectren (who arrived within 10 minutes of my call at 11 PM on a Friday night) quickly found the leak. It was coming from where Supreme had connected their flex line directly to the water heater's shut off valve. The Vectren person also noted that there SHOULD have been a "T and drip pipe" installed which was not there. (see attached photo of his report). Vectren was required to "Red tag" us, shut us off at the main, and even locked it (see pic) until Supreme could return to fix it. Once repaired, Vectren had to return on Saturday to inspect Supreme's work and restore our gas service. We have a Gold Service contract with Supreme, and when we received our bill today (which was not even itemized as to what was parts and what was labor) we were surprised to see that they had charged us $1395 to install a $699 tankless heater that we had provided. (see pic of bill) On top of that there was no indication that a discount to the work had been credited. When we called Wes at Supreme we were told that while their service plan does have a 20% discount on "plumbing service", that does NOT include the plumbing used during our installation because is was a conversion from a conventional tank heater to a tankless one and that their (top of the line, mind you) Gold Service Agreement only covers "existing" plumbing NOT new installations--which we found to be very misleading given how the brochure was worded. (See brochure pic).

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