Sterling Heating & Air Conditioning
Ottawa, Louisville, KY

Sterling Heating & Air Conditioning Reviews

4.6 stars based on 41 reviews

Featured Comments:

• B

  Barbi Johnson

  5.0

  I moved into my home in Spring of 2020, and I was told that I would be due for my first HVAC check up in Sept of that year. By the time September rolled around, I had long forgotten, but Danny called me, and stayed on top of making sure things get scheduled timely. The tech that came out was wonderful & I have no complaints whatsoever. Check-up #2 just rolled around, and on-the-spot, Danny called to get me scheduled. The same tech came out for routine maintenance for my furnace, and he was just as friendly and thorough as last year. So far, so good!

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  Response from the owner

  Thank you for your business. Our employees pride themselves in offering the best service. We like to treat our customers like family and not just a number.

• M

  Michral Snyder

  5.0

  Danny is great! Helpful, prompt follow up, timely excellent company with top products.

• K

  Kirisha Snow

  1.0

  My air wasn't working on hot days, they told me the blower in my furnace was the issue and I could get it fixed or buy a new one. Since the furnace was old I purchased a new one. I still had the problem of not cooling so I called back and Danny who answers the phone told me "well it's not guaranteed" after I just spent thousands of dollars. They ended up coming back out and said it's your return air so they put a vent in a closet and that still didn't work. I called back when it wouldn't get below 78 degrees and Danny said I would have to pay for a service call. And now they claim my issue is my insulation and the lack of which was never seen. I finally asked if they even analyzed whether the unit was even large enough for my house and they didn't even know what size unit I had. What a complete waste of money and they have no idea what they're doing.

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  Response from the owner

  We have sent out technicians to the customer numerous times to help remedy her cooling situation. Each time the technicians where there, her system was performing the best it could. The customer system is the correct size for her home (which was installed by another company.) The customer is only having trouble cooling her home at the high heat and peak time of the day. The technicians that have been to her house have explained to her that the heat gain was due to lack of insulation in the attic. We explained to the customer she needs to seek help from a licensed insulation company.

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