KY Energy Pro
Wabasso, Louisville, KY

KY Energy Pro Reviews

3.1 stars based on 29 reviews

Featured Comments:

• O

  Olivia Alger

  1.0

  KY Energy Pro was contracted through my home warranty company to repair/replace my HVAC system. Work was completed at my home under contract through the HW company. KY energy pro visited my home on 3 different occasions and the last visit included them replacing my indoor HVAC unit. The replacement included a unit that had a total of 2 backup heaters when my previous unit had a total of 4. KY Energy Pro placed this blame on the HW company and stated it wasn't their responsibility to verify the equipment prior to installing it. KY Energy Pro left live wires hanging from the walls in the room where the indoor unit is housed with 244V of live electricity available for my children to touch at any time. None of the insulation was taped or secured when the new unit was installed and there were other locations on the indoor unit where the representative from KY Energy Pro neglected to put the unit together appropriately. There was styrofoam packaging inside the unit that clearly stated to remove before adding the coil and that was also left inside my running unit. When I reached out to KY Energy Pro, I was told this was my issue because they were contracted through the HW company and that an inspector should have seen their mistakes and contacted them sooner. I was also insulted about not paying a bill when they were specifically contracted through my Home Warranty company and I owe KY Energy Pro nothing.

• M

  Matt

  1.0

  KY Energy Pro is the most frustrating, unprofessional company i have ever experienced. Unsecured live wires as a result of "replacing" our indoor HVAC unit. Deflects responsibility, rude staff, poor workmanship. Do NOT recommend.

• A

  A.C. Tillery

  5.0

  This company has been very professional with me during a time of difficulty with Home Warranty of America. The warranty company has been unresponsive and uncooperative; however KY Energy Pro has had unwavering courtesy and professionalism. I cant wait to see their work.

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  Response from the owner

  Thank you for your rating of our company, we really appreciate it.

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