HVAC

Stanley Steemer
Kim, Mason, MI

4.8

(333)Check map

Phone:
+1 517-883-9000

Website:
https://www.stanleysteemer.com/location-details/Lansing-MI/953?utm_source=google&utm_medium=organic&utm_campaign=gmb_ws

Address:
831 Kim Dr, Mason, MI 48854

Hours:
ThursdayOpen 24 hours
OPEN NOW

Reviews
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Services

Stanley Steemer Reviews

4.8 stars based on 333 reviews

Featured Comments:

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Charles Sanders (Chuck the Geek)
4.0

Really disappointed in the result. My wife and I just recently moved into a new home. The previous owners had a dog with long black hair which was just everywhere in the carpet. After vacuuming multiple times, there just didn't seem like a way to get the hair out ourselves, so we scheduled Stanley Steamer to come out and hopefully get the job done. Service took about an hour to complete, which seemed a little quick for 4 bedrooms, a long hallway, and 2 staircases, but it looked decent when they were done. Took about a 1/2 day to dry and sure enough, when it did, there's still just long black dog hair everywhere in the carpet. Especially on the stairs. You don't even have to look hard to see it. It's just everywhere. Vacuumed again in just one room and the vacuum cleaner was just full of hair and dust, literally 3 days after Stanley Steamer was here. So yeah, pretty disappointing. Can't say I'd recommend. ***EDIT on Jan 31, 2022*** Spoke with Cameron from Stanley Steamer on the phone and he was willing to have the crew come out and try again. After the 2nd pass I think we've seen much better results. Really appreciate the customer service and their willingness to reach out and make things right. Bumping up my original ranking of 2 stars to 4.
Response from the owner
Hello, Charles. We are sorry to hear that your service wasn't satisfactory and I do see we have you scheduled for a courtesy call to redo that, so I went ahead and noted your concerns for the crew coming out to you to make sure they are fully prepared to address these issues. We hope we can rectify this issue at your next cleaning as customer satisfaction is our top priority. Thank you for your feedback and giving us another chance to fix this! - We are so glad to hear your courtesy call went well, thank you again for giving us another chance! We always love to see a satisfactory outcome and issues resolved to keep our customers happy!
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Linda Ross
5.0

Bo was great, right on time. He listened and took care of areas I thought needed attention. Very professional and the carpet looks great. Definitely will use Stanley Steamer every time.
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Deborah Sawyer
5.0

From the initial call to notify me of the arrival of the crew to end of the visit. Everyone was very nice, And professional.the 2 gentleman that arrived were excellent. They worked well as a team and were very helpful to us. They gave us good advise to keep up with cleaning in between scheduled visits. I am very happy and very satisfied with the results. I will use this service again for sure
Response from the owner
Deborah, thank you so much for your kind words! We absolutely love hearing that every part of your experience went smoothly and was satisfactory. Providing your service was our pleasure!