Southern States - Carroll-Howard Petroleum Service
John, Westminster, MD

Southern States - Carroll-Howard Petroleum Service Reviews

2.7 stars based on 9 reviews

Featured Comments:

• J

  Janet Clinton

  1.0

  Their oil may be satisfactory, but never buy a service contract. I bought the gold level contract for 24/7 furnace mechanic. When my furnace did not start up an oil truck driver mangled it causing a tremendous flood resulting in major mold damage. When I first reported mold Mr. Nussbaum told me to clean it up with Clorox wipes. The mold got totally out of control while Southern States denied any responsibility. Meanwhile I replaced my furnace, replaced the water heater that sat in water, purchased a constant running air filter and had to replace all the ceiling insulation that was mold damaged. They refused to communicate with me and their insurance answering any basic questions. Eventually I itemized $14,000 worth of possessions that had to be thrown out. Their customer service tactic for complaints is to ignore, to deny, to never explain or apologize. I eventually received a check for $9,000, but that in no way compensated for my total loss and expenditures of about $29,000. These people can pump oil, but do not acknowledge their mistakes.

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  Eric Reese

  5.0

  I am a propane customer of this SS store & these people really try to help. We have been going through financial challenges, as have many in the past few years, and this store has been understanding, flexible & very responsive. I guess their propane price is competitive, but I would not switch for less because their staff & drivers are courteous and care about keeping you warm. Thank you Carroll-Howard Petroleum - SS you are what other businesses should aspire to be.

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  Chris Bloor

  5.0

  Wayyyy cheaper propane than any other supplier in area. If you prepay at beginning of season, price is even better. Have used them last 5 years.

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