SMO Energy Inc.
Annapolis, Glen Burnie, MD

SMO Energy Inc. Reviews

2.3 stars based on 9 reviews

Featured Comments:

• P

  Paula Brooks

  1.0

  Not sure what SMO the people in the reviews I've read are referring to with glowing reviews. The temperature outside is in the 30s, and once again SMO has let my elderly mothers' oil run out because they forgot to deliver it. This has become an annual thing. My Mom is on automatic delivery & she always carries at least a $1500. credit on her bill. There's no excuse.. Issue number 2, is the fact that you can't speak to someone at SMO. The wait time is ridiculous and once again COVID is the scapegoat for poor customer service. SMO wants their money on a timely basis, but as paying ccustomers weren't no entitled to timely customer service and delivers. cwere The parent company, Griffin is j Not inequally lousy, you can't even get their customer service to answer the phone.

• B

  Bill Brooks

  1.0

  My Mother has had a contract with SMO for years. She is suppose to receive automatic oil delivery, because she pays in advance. For the second winter my Mother, 95 years old has been allowed by extremely poor management of her account to run out of oil. I can't get an explanation of why and would like some to honest enough to fix and tell me how this will not happen again. My Mom lives in Glen Burnie 21060.

• G

  Gale Schneck

  4.0

  I have never had a problem and I have been with them since 2007. We purchased a A/C unit from them and have a yearly service agreement for our A/C and Broiler though them. Whenever we had any kind of issue with either one they were here quickly and fixed the issue for us. With their service agreements there was not charge for the repairs. We also are on the monthly budget program for oil which they know when to come by and fill the tank. I really can't complain about SMO. They have been efficient and professional when they are here. Right now we can't complain to much about the oil prices because they are not cheap anywhere! I am still trying to contact them reference my monthly budget. My son has moved out, who used most of the oil for showers and washing his clothes but now it is only my husband and myself. Wondering why they haven't reduced out monthly payment. ?????

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