Smith & Son Hvac LLC
Northern, Baltimore, MD

Smith & Son Hvac LLC Reviews

4.9 stars based on 65 reviews

Featured Comments:

• V

  Vincent Hawkins

  5.0

  A service visit was scheduled for 830 and Randy way prompted and on time. He immediately diagnosed the issue with my unit and went straight to the problem. He's well knowledgeable about his craft and his due diligence spoke for itself!!! At 845 my AC is up and running again!!! I appreciate the service!!!!

• D

  Desiree Ramirez

  5.0

  Wow! I cannot thank Smith and Son HVAC LLC enough! I do not do reviews. But, I had to take time out of my day to do this one--because if you were suffering like we were with no AC you want to know which company to go with quickly--that company is Smith and Son. Randy was amazing. He answered my calls and was immediately available to discuss my AC problem. When I called back to provide more info he was again immediately available. We are entering the peak of summer and HVAC companies I am sure are over extended in every way. But Randy was patient, heard me vent for a moment about my kids and mother being home in the heat, and my frustration with other companies. When I was finished he said he could be here same day and was right on time in the exact window specified. Our AC system is on the brink of failure, we bought a house with a very old system. But this time, the fix was a quick one and he got it done within less than an our (even had the part in his truck) so my kids could sleep in a cool house tonight. He did not spend any time trying to sell my husband on a system upgrade or replacement (although we need it for sure) instead he got our AC back on so we were no longer suffering--THAT in and of itself guarantees we will go right back to him when this system has run its course. When it comes to home maintenance I have found reliability is one of the most important for me. Smith and Son was reliable, responsible, honest, and efficient. We will go with them again!

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  Response from the owner

  Thank you so much for your review!

• D

  D H

  5.0

  We were having problem with heat pump and a smart thermostat in our new home. Smith and Sons were covered through our home warranty but we would use them again even without the coverage. They came out next day and were knowledgeable and professional. Randy made himself available later that night when we had follow up questions. In dealing with many professional service companies while moving into a new home needing repairs, this company set the bar for customer service.

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