Slusher Plumbing • Heating • Cooling • Electric
Main, Chester, CA

Slusher Plumbing • Heating • Cooling • Electric Reviews

4 stars based on 13 reviews

Featured Comments:

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  Paul Phipps

  1.0

  BEWARE-This business does not care about you if you are not a full time resident of the community, (vacation home owner) and they told us so to our face. I made an appointment for several problems to be solved three weeks in advance. They called the day before the appointment to cancel, and was only offered another appointment a week away. When we expressed our concern as we can not use our stove due to a gas leak, we where only yelled at by the office staff and treated like third class residents. No consideration was given for the fact we had traveled four hours away to be present for the appointment, nor that we had guests coming to visit for the weekend. You would think that a community and the business' that had just suffered a major fire, and that relies on the revenues that the vacation trade brings in, would not treat customers this way. In short, while their ads show they have four of five vans, and seem to be a large company, they are not. They are extremely understaffed, and cannot provide any better service that a single plumber business. Extremely unreliable, and unprofessional.

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  Response from the owner

  Emergencies are emergencies. No water, no sewer, no heat regardless if you are full time or part time. some appointments get bumped to another day. COVID and Dixie Fire has all of us scrambling and short handed. We felt it was courteous to give 24 hr notice and offer you another appointment. You were extremely rude, argumentative and refused the offer of another time. I'm sorry you felt it necessary to post your temper tantrum publicly. But I still cannot pull employees out of thin air.

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  tracy peruman

  5.0

  This is a family run, conscientiously managed business. The know their stuff, and are absolutely set on doing their job correctly. They fixed problems for us that we have been plagued by for 5 years, and which had been mucked up by other local companies who insisted they were 'experts'. Examined everything thoroughly, diagnosed exactly what was needed, and executed all the repairs with professionalism and care. If you need plumbing, heating, or electrical work in Plumas or Lassen Counties, Slusher Plumbing is the place for you. NOT your average company, Slusher is outstanding in every way.

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  Response from the owner

  Thank you for the opportunity! It was our pleasure!

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  Terri Vial

  5.0

  We contracted with Slusher to rebuild our 17 year old Generac generator and make the proper dis-connects from the generator to the PG&E line, which was in place when we purchased our home. We had no issues with the system as it ran, but were coming up on it's 1/2 life. Slusher did a full re-build of our generator, pulled the permit to have the power connected properly and coordinated with PG&E for that portion of the work. Our expectation of this work was to keep it running another 17 years. After a winter like we just came through, I was thankful we took the plunge and had the work done. I was also thankful that we had no incidents during this record setting winter. There were many power outages, downed trees, flooding, road issues and landslides . While we might have been isolated due to some of those issues, our generator kicked on everytime the power went out and ran our house with issue. The initial risk was, if we had an issue or a breakdown, PGE would prioritize our issue over all others. Glad we didn't have to find out. We reduced the risk by doing a re-build prior to an actual breakdown. Thank you Slusher Plumbing for doing a complete and thorough job on this older model generator and being an authorized Generac Dealer in Plumas County.

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  Response from the owner

  Thank you Terri.

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