SERVPRO of West Mecklenburg County
Horseshoe, Charlotte, NC

SERVPRO of West Mecklenburg County Reviews

5 stars based on 32 reviews

Featured Comments:

• c

  cindy costa

  5.0

  Craig and his team at Servepro went ABOVE and BEYOND to provide outstanding service and customer care. During a very stressful basement flood, his team came in with laser precision, accuracy and attention to detail to remove all damaged property, salvage remaining items, and even provided temporary storage until our renovation was complete. Craig is kind, caring, and truly has his customers best interest in mind. He was a thought leader, a problem solver, and an advocate for us as we filed the claim with our insurance. I cannot recommend Craig and his team enough - wish all businesses had this level of leadership and service!

• P

  Penny Carroll

  5.0

  My condo burned down 2 1/2 years ago and it is still not rebuilt and they have patiently worked with me and helped me. Everyone was extremely helpful, professional, friendly and efficient. They were promptly trying to salvage as much as possible after the fire. They did a great job cleaning my clothes and protecting my photographs. There was absolutely no smokey smell. I am extremely thankful for their service and I would recommend them to everyone.

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  Response from the owner

  Thank you for the review, Penny. We were happy to help! Thank you for the recommendation.

• J

  Janice Booth

  5.0

  I came home from vacation to find a water leak. All I can say is thank God the two companies I called near me (Gastonia) didn't answer. It was a Sunday, around dinner time, and SERVPRO of West Mecklenburg County answered on the first ring and said they'd be there within the hour. It became clear very quickly that I was going to have to be moved out of the house and there would be extensive mitigation that would take more than a month. If you have never been through this, please believe me when I tell you the experience of being displaced from your home and all your things is gut-wrenching. However, the SERVPRO team not only handled everything with the utmost care and concern, they also understood the mental toll this kind of scenario takes on the homeowner. My home and I were treated with the utmost respect, kindness and concern. In fact, even as things were being ripped up and blowers/dryers/dehumidifiers were on full force (noisy), I felt oddly calm knowing I could count on this team to help me, to restore my house to normal (which, honestly, they restored to better than original) and that every single drop of moisture had been chased after and dealt with. The team -- Alex, Katarina, Keith, Elaine, Manny, Debora and others -- were hard-working, uncomplaining (it was 108 degrees inside the house at one point) and they clearly knew what they were doing. They are really good people. When it was all over I felt like I was losing a family, which sounds weird but when you go through a trauma like this and people come through for you you can't help but love them. I hope you never have to go through what I went through but if you do, call SERVPRO of West Mecklenburg County. You won't be sorry.

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