SERVPRO of Union County
Roosevelt, Monroe, NC

SERVPRO of Union County Reviews

4.4 stars based on 28 reviews

Featured Comments:

• A

  Allison Wood

  4.0

  Overall, we had a positive experience with ServPro of Union county. The team came at 8 PM on a Sunday night and started the remediation. The first few days went very well. The team removed wet flooring and sheetrock and installed fans/dehumidifiers to dry out the space. It wasn't until the 3rd or 4th day when the experience took a turn. I do not recommend using Juan on any jobs. Juan was dishonest in his assessment and recommendations. We had a wood flooring expert come out to quote the repairs and noticed that there were still several feet of wet hardwoods (the planks were buckled). When I mentioned this to Juan, he insisted it would dry out eventually and be no issue. We pushed to have the wood flooring removed. Reluctantly, Juan agreed. Once the wood was removed, the sub floor was still very wet. Had we not insisted that he remove the material, we would have had serious issues down the road. Putting fans on a wet wood floor, will not dry it out unless you remove the hardwood floors. Juan told us that it would dry out eventually with the fans and dehumidifiers. Eventually, after involving a manager and everything was removed and dried out appropriately. I highly recommend asking for Jason, Robert and Tanner on any future jobs. These guys were excellent to work with. They were not the team lead, but once my confidence in Juan was lost, I relied heavily on the other guys for information and updates. They are great and I would not hesitate in recommending them again. ServPro, Jason deserves a promotion to supervisor. He was wonderful throughout our project. Jason was consistently honest and worked hard to make sure I was comfortable with the process. He never overstepped the chain of command nor was he disrespectful to his supervisor. When I wanted proof that the floor was wet or dry, Jason would show me the readings on the meter. When I asked for one more board to be removed, just to make sure we got it all, he removed one more board without hesitation. I DO NOT recommend ServPro for the repairs. We had someone come out to provide an estimate. I never heard back. This is very unprofessional and disappointing. Many people prefer a turnkey operation. ServPro missed the mark here.

  ---

  Response from the owner

  Thank you Allison for taking time to give us your feedback. I'm very sorry that we did not meet all of your expectations the first time, but we appreciate your patience in allowing us to make it right. Your concerns certainly shed light on areas to focus on training and communication.

• G

  George Karres

  5.0

  I would highly recommend Servpro of Union County. They have been professional and courteous. Edgar, Yelson and Juan did a phenomenal job. They were very efficient in completing the required cleaning. Very professional and responsive to any questions I had about the process. Renee Bailey, did an outstanding job communicating with me which made everything run smoothly. I appreciate everyone's help!

  ---

  Response from the owner

  That's outstanding! Just what we like to hear! Thank you for letting us help you during your time of need!!! We really appreciate your 5-star recommendation!!!

• N

  Nancy Beck

  5.0

  If I could give more than 5 stars for the crew from Servpro, I would. Jason, Brandon, Juan S, Tanner, Robert, Yelson, Juan R, Linda, Jason S and Oger and Edgar were exceptional. They were responsive, professional and always on time. From packing and moving my belongings to the water clean up phase, they were great. I highly recommend Servpro. Thank you Servpro crew for everything you did to make this situation less stressful for me. I appreciate everything you did.

  ---

  Response from the owner

  Thank you for allowing us the opportunity to help you in your time of need! So happy to hear we exceeded your expectations and made everything a little more manageable during a very stressful time!

More reviews (2)