SERVPRO of Gig Harbor/N. Tacoma
Burnham, Gig Harbor, WA

SERVPRO of Gig Harbor/N. Tacoma Reviews

4.6 stars based on 30 reviews

Featured Comments:

• R

  Robbie Miller

  5.0

  We recommend SERVPRO if you need water/mold mitigation. The entire team was so helpful as we recovered from a leak on the exterior of our home, where the source of the rainwater was difficult to locate. They were responsive in their communication and made it easy to coordinate around our schedule for our three children and other work going on at our house. Their estimate was very reasonable. They kept us well informed throughout so that we understood the process at each step.

• K

  Katy Rogers

  2.0

  Unfortunately I had a very unpleasant experience with Servpro. I initially called them and requested an estimate for water mitigation after a burst pipe in my kitchen. An employee came out to the house and part way through his visit it became clear that he didn't realize I only wanted an estimate. I clarified this with him multiple times and he spoke to his boss on the phone multiple times. Despite this clarification he went ahead and broke out part of two of my cabinets. It wasn't until after that time his boss called to speak to me and said they would not give me an estimate at all. He would not provide me any information about what needed to be done and said he would only speak directly to my insurance company. As I had not received word back yet from my insurance company as to whether this would be a covered loss, this was not acceptable to me, and it certainly wasn't what was agreed upon previously. The employees ended up leaving without completing their work. Later my father spoke to the boss directly to discuss the situation. The boss lied to him saying they never agreed to an estimate and that I did not state I only wanted an estimate during my initial call or while the employees were at my home. The owner of the company spoke to me and my father later. He apologized and did provide an estimate for me that evening. Additionally he said he called a meeting and addressed the office staff that day to prevent this from happening in the future. While I appreciate the owner's response I did not want to proceed with their service. I called AdvantaClean next and received excellent service with thorough skilled work completed by them.

• b

  bob Graysr

  5.0

  Very professional, experienced, quick and most of all, easy to work with from my perspective as an affected homeowner with severe damage. THESE GUYS ARE FIRST CLASS IN EVERY FACET OF WATER REMEDIATION & CUSTOMER SATISFACTION! I've HAD to use them 3 times, twice at my 2ndary residence and 1 time in Dec of '15 when a flash flood hit us late in the day at the Gig Harbor Eagles...we had 4" of water shortly covering an approximatly 2,000 sq ft floor in our main entertainment areas, our dance hall and dining area. In less than 8 hours the covers were over the floors and the heaters pumping hot air while the suction was picking up standing water!

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  Response from the owner

  Wow, thank you Bob for the amazing review. We are so happy we have delivered 5 star service. We are sorry you had these damages, but we thank you for trusting us to help you.

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