SERVPRO of East Baton Rouge
Cloverland, Baton Rouge, LA

SERVPRO of East Baton Rouge Reviews

3.7 stars based on 43 reviews

Featured Comments:

• L

  Layne Zuelke

  1.0

  Called ServPro to give me an estimate to dry some floors after a plumbing flood. Some one promptly responded and started measuring rooms. I was a bit puzzled when he took full measurements of rooms that had no water damage to calculate square footage. I was then told that the floors would likely need to be pulled up since they were thin laminate. I informed him that they are in fact solid oak. Finally I was asked to hurriedly sign a contract before an estimate was even offered. When I questioned this I was told the crew needed to install driers first and they could then give me a price but I needed to sign a contract first before they would even come over. I don’t know of any other business that would ask me to sign paperwork before agreeing on a price or even an estimate. Would you sign the paperwork on a new car before the salesman told you the price? I believe they simply take advantage of the fact that you are in the midst of a tumultuous situation and worried about your home. Reality… Home Depot rents commercial driers by the week, and moisture meters are cheap. If this is beyond your scope then by all means pay whatever they ask.

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  Response from the owner

  Mrs. Zuelke, I am sorry to hear about the experience you’ve had so far with our company. As the owner, I personally take full responsibility and would appreciate the opportunity to speak with you about your situation. While we place high priority on fast response and quality service in an effort to dry your home out as quickly as possible and restore it back to pre-loss condition, we will delay the drying process to prepare an estimate when requested. Please feel free to call our office tomorrow morning and speak with one of our managers to see if there is any way we can assist. Again I apologize for any inconvenience this has caused and certainly appreciate your business.

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  Tim Credeur

  5.0

  Servpro of East Baton Rouge was one the most professional and dedicated restoration company of any that I have ever dealt with. With the recent Baton Rouge floods we needed to get our Apartment Complex cleaned and restored timely and with good prices. The Servpro team did an incredible job and were completed in no time with little fuss or fanfare. I highly recommend them in the future to anyone looking for service.

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  Response from the owner

  Thanks Mr. Credeur, we appreciate your support and if you ever need anything further don’t hesitate to call!

• E

  Erett Burychka

  5.0

  Servpro EBR provided service after hurricane Ida, at my 90 year old uncle’s home. He was very anxious after realizing that he had water coming through the AC register in his bedroom, due to shingles being blown off during the storm. Servpro of EBR responded promptly. Tom Winnfield made my uncle feel at ease immediately. He climbed into the very hot attic, where he removed wet installation. He positioned air movers, and dehus to dry the structure. He then contacted their roofer, who came out and tarped the affected area. Tom stayed in touch, and monitored the drying process, and the status of the claim with State Farm. We are so grateful for the prompt service, and would highly recommend Servpro of EBR and Ascension Parish.

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  Response from the owner

  Erett, We appreciate your review. Thank you!

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