SERVPRO of Citrus County
Lecanto, Lecanto, FL

SERVPRO of Citrus County Reviews

3.7 stars based on 6 reviews

Featured Comments:

• R

  Ray Hilson

  5.0

  Excellent job steam cleaning my carpet. Will definitely recommend and also, use again. Angie, the office manager is awesome in figuring out what type of cleaning is best. Technicians were clean, on time and very professional.

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  Response from the owner

  Thank you so much for the kind words. We appreciate it very much and will make sure to share this with our team. We are glad you are satisfied with the service we provided and will look forward to assisting you with any additional cleaning or restoration needs in the future. Sincerely, The SERVPRO Team.

• c

  crystal williams

  5.0

  Angie is amazing! She was extremely helpful even though they couldn't service my area. She went out of her way to help me find someone in my area. 5 star service all the way!

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  Response from the owner

  Thank you so much for taking the time to acknowledge Angie for her help. I wish we were closer and could have been able to assit you but glad she could point you in the right direction.

• M

  Maureen Algor

  1.0

  Been calling and leaving message since 11:00am and as of 1:15 No one has had the decency to return the call. Not very reliable

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  Response from the owner

  I apologize that you have had this experience, but I have checked all of our internal phone logs, answering service logs, etc. and we have no record of you ever contacting our office. Our Office Manager does not even usually take lunch until after 1pm as 12pm-1pm is typically a high call volume time for us. In the event that the phones were tied over, our answering service has live representatives that take the calls for us and will patch the calls through and connect the caller to myself or the other owner personally. We take all these measures to ensure that we are reachable for emergency calls at any time 24 hours a day, 7 days a week. They also send an email with the details of each and every call that they take, whether it is patched to us or not. Again, there is no record of you calling. Again I do apologize that you were unsuccessful in reaching a Servpro office, but am not certain that it was our office that you contacted. Often times we are confused with other companies and even other Servpro offices. Please let me know if there is anything we can do to further assist you. Sincerely, Servpro of Citrus County.