SERVPRO of Athens
Danielsville, Athens, GA

SERVPRO of Athens Reviews

4.5 stars based on 70 reviews

Featured Comments:

• F

  Frank Ferlisi

  5.0

  The workmen arrived exactly when scheduled. They were courteous, friendly and informative. Worked very efficiently and cleaned up all their materials and trash before they left. I highly recommend these guys. They did an excellent job.

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  Response from the owner

  Frank, thank you for the great review! We're so happy you loved your experience and can't wait to have you back for your next service appointment. Until then, we’re here if you need anything:)

• k

  kate lynch

  5.0

  I’ve employed Servpro for decades and am never disappointed. Most recently Stanton has been doing my work, he’s thorough and wonderful to have in my house. Here’s a tip, no matter how good a housekeeper you think you are, always have the guys show you the waste water after your house is finished. It’s humbling!

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  Response from the owner

  Thanks for leaving us such a wonderful review Mrs. Lynch. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We look forward to seeing you again :)

• R

  Rick Tillmann

  1.0

  "Like it never happened" Well, it didn't. I had a tree limb puncture my roof and was awaken at 5:00 am by a gallon of water splashing on me while in bed. I called my insurance company to see if they had a relationship with anybody in this area that could emergency tarp the roof. They responded ServPro. Looking at "Emergency Roof Tarping" on Google, I indeed see our local ServPro. So I called their office at 8:00 am. The message said to call their office (which I had) if this was an emergency, or their project manager, David. So I called David, and got a greeting to call their office. After trying both twice, I left a message for each asking for a call back to do emergency roof tarping to stop the water from pouring into my house. As I am writing this, it is 7:25 pm, and have not heard back from either. I would say they provide lousy service, but in reality, they provide no service at all. If I could give them a zero, I would. Skip these folks and go elsewhere!

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  Response from the owner

  Thank you for taking the time to notify us of your customer experience. We apologize for the difficulty in contacting us. Your customer experience is very important to us and we want to make sure that you know we have taken your review into consideration. Due to this unfortunate experience, we have altered our communication program to better suit the customer needs. We have also put into action a more serious approach to follow-up calls for customer service. Once again, we apologize for the lack of customer service as we do not like to operate this way and want to be here to help our community. Thank you again for taking the time to review our company and we hope that you will give us another chance at providing you excellent customer service.

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