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This page contains relevant information of Service Experts Heating & Air Conditioning in Metro, Fort Myers, FL which locates nearby. You can find contact information of the hvac repairing service like opening hours, addresses, phone numbers.

Service Experts Heating & Air Conditioning in Metro, Fort Myers, FL | HVAC Near Me

We have a Fujitsu mini split unit in our Florida room that we use as supplemental heat and air for that room. It is not a common system so not everyone knows how to work on them. They installed it 3 years ago. In January when it got cold we turned it to heat and it simply didn't want to work right. They sent people out twice who were wrong about why the system wasn't working. Then they sent Jimmy! He spent hours working to figure out which part had gone bad. The most patient person ever! We won't know for sure if it is truly fixed until we have some cold weather again. But I know Jimmy will be back if it isn't.  The parts were under warranty. But the labor was $700. I am not thrilled about shelling out that much money for something not very old. But I am confident Jimmy will stay with it until it works perfectly.

Susan Williams, thank you for your kind words and this wonderful review!

It is always a pleasure to work with Service Experts.  Their company manages the HVAC system for our medical practice.  Zach is always aiming to please and thoroughly explain things in time of repair or replacement.  We have had them install 3 new units recently and we could not be happier.  They provide the best price and their technicians are always top notch including Darian, Antonio, and Mike who recently performed our installs.  It's always difficult to find a better deal than with Service Experts!

We are proud to be your trusted partner for all of your HVAC needs!

Kyle P 636
Technician did great job.Called to confirm arrival time and did so. completed service call and explained work done to my satisfaction. Would request Kyle for future service calls. Knew what he was talking about to make me feel comfortable with results. Fine rep for your company.

Brian Moore, thank you for your kind words and this wonderful review!

I have a great experience with technician Jimmy Mathurin he solved a problem with my thermostat. He was professional, knowledgeable, and courteous.  As soon as I explained the problem he knew exactly what was happen and then explained the thermostat and how the humidity level will also affect the engagement of the blower even though the temperature in the household was lower than the setting for the thermostat. Get job.

Hi Lucille Dicenzo, Thank you for the great review. All of us at Service Experts Heating & Air Conditioning appreciate you taking the time to leave your feedback and letting others know about us!

I don’t typically write reviews. I’ve made an exception.
Let’s start from the top. My ac was running warm in the afternoons. I did a cursory search, clearly not as in depth as I should have. Decided to make an appointment online for Service Experts to come out and take a look. The scheduled time was set for 12-2pm. I left work an hour early and turned down 2.5 hours of overtime on top of it to be home in time for their appointment. They showed up at 4pm. No phone call, text, or email to let me know they were running late which would have been acceptable. And no acknowledgement or apologies once they did arrive. 1-hour regular time 2.5 hours overtime that was absolutely wasted on top of the time they were at my house.
When I said they I mean 2 men showed up in 2 different vehicles. One was the tech. The other held a check list and took over the “salesman” role. I told them the issue and they got to work. Once ready the “salesman” spent a lot of time telling me he was just up front, and honest, and being real… That was sprinkled in heavily. He told me what their diagnosis was. Tried to severely downplay the fact that my ac was only 3 years old as there fix may only be a band aid fix at best.
He then tried to sell me on a subscription plan. He wasn’t sure of the cost. He guestimated between 150-200 a month (2400 a year) for them to maintain and fix it on the regular. I shot that down immediately. He then proceeded to break to cost estimate for the “band aid fix”. He would bring up (and write down) a number, and the tech would give a different number. He said I would need 6 lbs. of freon, the tech immediately corrected that it wouldn’t likely be that much. They looked like they wanted to kick each other.
I was done with the company the moment I realized one was the designated salesman. I just wanted to know what was wrong with the ac. Of which they did diagnose incorrectly. Let your salesman know I grew up with and recently escaped highly toxic and manipulative environments with people who gaslight and lie like pros. My job also requires me to read people. His skills are lacking, and he should stick with actually being honest. He’ll find he won’t have to tell people he’s telling the truth when that’s what he’s actually doing. I think the tech was doing his best to do his job and kept attempting to give accurate information despite the conditions of his job.

I did better research. I went with Eco Air. They started down the same diagnostic route as Service Experts but discovered they were getting a false reading due to the collapsed duct. They were on time, highly professional and knowledgeable. No sketchy tactics. They got the job done and my ac works wonderfully. I highly recommend Eco Air.

Kj Gren, we sincerely apologize if you feel that we have not provided the best service possible. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.

Service Experts Heating & Air Conditioning
Metro, Fort Myers, FL

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Service Experts Heating & Air Conditioning Reviews

4.8 stars based on 687 reviews

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