Sears Home Services
Fair, Tampa, FL

Sears Home Services Reviews

3.3 stars based on 31 reviews

Featured Comments:

• C

  Ched McConnell

  3.0

  Good job on counter top. BUT when they took my old sink they also took the stainless steel bottom grid! It took me an hour on the internet and $100 to replace. I was not told until the installers were leaving that I now needed a plumber and an electrician to finish the job. I was 2 days without a kitchen. Also I was not told by anyone that the guard to protect against silverware going down the disposal was gone and I needed a new one. All of these extras cost over $1300. I did get $525 rebate toward these expenses.

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  Response from the owner

  Ched, we are sorry to hear of the inconvenience you had last year for your countertop installation. We constantly strive to make sure we provide comprehensive and professional installation all across the board. This is definitely not what we want our members to experience. You mentioned we worked up a resolution for you after all the inconvenience you had. We hope to exceed your expectations this year for your next home improvement project. ^OC

• D

  Diane Oropeza

  5.0

  Sears provided excellent service in installing a new air and heating unit. They were neat and cleaned when finished. I am very happy with the service provided and recommend them to everyone in need of home improvement.

• A

  Albert Perry

  1.0

  Contracted with Sears in April 17 didn't hear from them until August 17, work wasn't completed until March 18. Very small kitchen cabinet install, first contractor fell off the face of the earth as told to me after surfaces on cabinets were split along with misaligned drawer pulls & knobs, some of the drawer holes weren't drilled through therefore I couldn't finish installing the remaining knobs and handles! The initial Project Coordinator wasn't even licensed in Florida, to date he is no longer with company. Trouble shooter came out 3-4 times to correct issues made by the first subcontractor. Trouble shooter guy was a gem despite the fact that there seems to be no communication between corporate Sears & operation Sears insofar as follow thru or tracking of any sort regarding product delivery etc. Wouldn't recommend Sears for any type of home improvement if this is how they work now, not the Sears of yesterday very very disappointed!

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  Response from the owner

  Albert, we are truly sorry to hear about the miscommunications all throughout the process of installing your cabinets. This should not have occurred. We constantly work to improve our communications and try to ensure we provide timely resolutions. We sincerely apologize about everything and we appreciate your business. We would love to keep working with you for your future home improvement projects and provide you satisfactory project management. ^OC

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