Sears Heating and Air Conditioning
Tustin, Orange, CA

Sears Heating and Air Conditioning Reviews

3.6 stars based on 52 reviews

Featured Comments:

• p

  pgerardsmith

  1.0

  I've been a Sears customer since 1977. In the past week I've dealt with the employees in this store. The girls need lessons in answering the phone, being courteous and speaking so they can be understood. I bought a battery last week and the girl at the counter had no people skills. Might be a good idea to put the employees thru some kind of class to improve their skills. Just sayin'.

• M

  Mike Bower

  4.0

  This store got pretty much everything you need. I mean it, everything! The tool selection and prices are great and they also have a really good return or exchange policy. I am willing to pay a little more but know I have some warranty if I need it. I just wish the people working there would be just a little nicer. All in one, a great store! I like it!

• C

  Cheryl Turner

  1.0

  11/09/2017 Just as promised I am posting a review for Sears Home Services. The absolutely worst customer service ethic out there. The worst! On Monday, 11/07, I sat here all day long waiting for a tech to come and fix the ice maker on my Kenmore refrigerator (less than a year old) only to be told that it was out of warranty!!! After much deliberation and being told I had to prove it, they finally conceded they had input the wrong date for my purchase. So after he said he fixed it with a new motor for the ice maker, which he tells me go out all the time, he leaves. The ice maker never made any ice. Did he actually replace the motor? I think not Fast forward. . . I call this morning to complain and to make yet another service appointment. I am told the first available appointment is not until 11/21!!!! Really I have to wait that long for some one to fix a problem that should have already been fixed?!? Yes, she tells me. I say may I speak with a supervisor? No, she says. She tells me she has the authority to handle this. I finally had to get angry and demand a supervisor. Well, that conversation was even worse. She was rude, unhelpful, curt, and frankly she did not care. Basically I was told "Take it leave it" When I asked for some one over her, I was told she was last person i would get to speak to. Wow!!! That's great customer service. So Sears Home Service has people in charge with basically no customer service skills what so ever. Her name was Faye. This is how I was told her name :F as in Frank, A as in apple. . . you get he rest. Oh and she practically yelled it art me.

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