Sears Heating and Air Conditioning
Gateway, Prescott, AZ
- Phone:
- +1 928-277-8237
- Website:
- https://www.searshomeservices.com/locations/hi/hvac/az/prescott?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBhomeimprovement
- Address:
- 3400 Gateway Blvd, Prescott, AZ 86303
- Hours:
- Thursday9AM–10PM
- CLOSED
- Reviews
- Map
Sears Heating and Air Conditioning Reviews
3.2 stars based on 5 reviews
Featured Comments:
J
James Johnson
1.0
SEARS "customer service" is absolutely worthless. A service technician came out and diagnosed the problem and needed repair and cost. I was not sure the fridge was worth the $1,000 to repair, so opted to discuss with my wife later. That afternoon,, the SAME day,, we decided to go ahead with the repair but the only contact was through the customer care site. To make a long story short, the only solution was to schedule another tech app to be able to order the parts needed and schedule the repair because the repairman had canceled the order. The "customer care" rep verified he could see the needed parts which were on the screen, but it was impossible for them to reactivate the order. It was impossible for them to reach the service repair tech to order them. The only solution is waiting another week for another tech app to do the exact thing, to then order the parts and only then to schedule the actual repair. I will never go through Sears again. It is very clear why they went out of business. I feel very bad for the service repair gentleman to be associated with such a poorly run business. He was professional and thorough.
Response from the owner
Thank you for taking the time to bring this to our attention, James Johnson. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
G
Gary Boyles
4.0
Got my son's first kovacic. Are serious is no longer there
Response from the owner
We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
b
bbwalter1
1.0
I tried to call the store directly and was routed to a call center in Florida....twice!!! No wonder they are going out of business!!