Sears Appliance Repair
9th, Rochester, MN

Sears Appliance Repair Reviews

2.6 stars based on 5 reviews

Featured Comments:

• N

  Nicholas Dibble

  1.0

  Sears Appliance Repair came to my home and said my double oven's circuit board was bad and the whole oven needed to be replaced. I fixed it with a $30 part. It was a bad thermal fuse. They charged me $130 to come to my house and not even open the oven and then attempted to charge another $300 to replace a circuit board that wasnt bad.

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  Response from the owner

  Nicholas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• D

  Dylan K.

  1.0

  TERRIBLE! DO NOT WASTE YOUR TIME! Set the appointment up a couple weeks ago. Day before the scheduled appointment got a phone call reminding be of the appointment saying that a tech would be out between 8am and 5pm. Day of I called and verified my appointment. Waited until just before 4pm and called in and talked to a live person. Was told that yes I had an appointment but it was never assigned to a technician so no one would be coming out. Lady on the phone wanted to set up an appointment for the following day. Think I will take my business elsewhere.

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  Response from the owner

  Thank you for taking the time to bring this to our attention Dylan! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, phone number associated with the order as well as a brief summary of the issue to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• G

  Genna Burke

  1.0

  Absolutely terrible customer service. We paid before the tech left our home and then started getting bills and phone calls hounding us for money. They told us we hadn’t paid so we paid again, turned out they lied to us and we paid twice. Can’t get ahold of customer service at all. Worst experience of our lives, will never go back and use their services ever again.

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  Response from the owner

  Thank you, Genna , for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

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