airduct-clean-7c53586e

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

AIRDUCT CLEAN

unifi-equipment-finance-inc-a2be4931

UniFi Equipment Finance, Inc.

washtenaw-plumbing-and-heating-b4cecc17

Washtenaw Plumbing and Heating

neighborly-7833b545

Neighborly

This page contains information related to Sears Appliance Repair in Briarwood, Ann Arbor, MI which locates nearby. You can get to know detailed information of the hvac repairing service like opening hours, addresses, phone numbers.

Sears Appliance Repair in Briarwood, Ann Arbor, MI | HVAC Near Me

After extending my appointment window by nearly 2 hours, they called to cancel last minute. Their solution to canceling was offering me an appointment 3 days out. I had changed all my plans for the day to make this happen and they didn’t even apologize. Will not call or recommend for the future.

Dear Amy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

I was told when I set my appointment that the minimum cahgrge for a visit was $100. Instead I was charged $149. The service person was on time, explained everything to me well, spent 15 minutes total, diagnosed the issue and gave me a repair price.

Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

Repairman arrived on time, he took time to explain service required and detailed cost.  The cost was a little high but is probably aligned with other repair services.  I will utilize this service if needed in future.

Really expensive so I opted for the service that show me how to repair the refrigerator myself, and they misdiagnosed what needed to be fixed, so it was a waste of money because its still not working! They also kept giving me a sales pitch to sign up for a warranty service.  I'll try someone else next time for sure!

Trent Stephens, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

I’ve been dealing with this broken refrigerator since early October, as of February it is still broken. Parts are sitting on top of it and my appointments have been canceled and rescheduled 3 times.

Dear D, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Had scheduled an appointment to have someone come look at an issue with our washer….they needed to cancel it after I waited the 4 hour mark. Rescheduled for a few days later and cancelled AGAIN after waiting 4 hours. Have used Sears many times for appliance purchases and service, really disappointed in their customer service.

Dear Erin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Update:  $450 later, THE REFRIGERATOR IS NOT FIXED.  Whatever "repair" the techs  performed did not work.  So now, not only was I charged twice and had to deal with that hassle, not only am I out a LOT of money I can ill afford--I still don't have a working refrigerator.   Zero stars.  Stay far away from this company--assuming you want actual effectiveness and not a very costly, time-consuming frustration.

Original review:

Repair is not complete yet, but I have been charged the full price TWICE.  On the diagnostic visit, the tech asked me to write a check, so I did, for the full amount of diagnostic fee + repair.  Then he claimed the check wasn't accepted by the mobile app, after trying it 3 or 4 times.  So he asked for a card. He charged the debit card.  Next day, the full amount was withdrawn from the debit card.  The following day, the check was cashed!

Customer service was no help.  They say that all I've paid is $170, once, not the full amount, TWICE.  They said all they could do was write an email to billing.  One person gave me a number for the billing department, which led to a short recorded message and automatic hang up.  I was told by another person that I need to file a request in writing with copies of my bank statements and so on and that after it's received they'll think about it for 10-14 business days.  I asked the CS rep what I was supposed to eat in the meantime.  Crickets.

DO NOT USE THIS SERVICE.  This is absolutely unacceptable.  I have currently paid $900 for a repair that is not even complete, and their records show I paid less than $200.  And that's leaving aside the fact that on the first visit, the tech's app didn't work, he "couldn't order parts", so he gave up and rescheduled.  While my refrigerator was not cooling.  In summer.

Will definitely be looking for a different service in future.  STAY AWAY.

after reading other reviews and responses, please note I am not on facebook, so please don't reply with an option to write to some facebook entity.

Thank you, Carrie Brezine, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

The actual work was well done on the washer and dryer.   Customer service is a nightmare.   The refrigerator was not fixable after ordering $3000 +in parts.  No receipts for parts or work and charged twice for the same services.   I will never use them again and can't recommend the actual person who did a good job on the actual work because I can't recommend calling Sears for anything.

Ruth Valentine, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

My experience was awful. The repairmen did not find the needed refrigerator repair. He instead sold me a phony repair. I ended up buying a new refrigerator. Will never use sears again.

Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

My technician was fine but the whole experience was horrendous.  I had to schedule 4 visits before someone finally came out.  For two of those, I waited through the entire 4 hour block and only got a text rescheduling me AFTER the window had passed.  For the other, I got a text the night before saying I needed to get online to reschedule.  I understand that COVID has created issues, but this poor communication is inexcusable.  When I tried to voice my concerns and get some questions answered, I could not get through to a human on the phone at all.  Via chat, I was given an email to contact, but I emailed them twice and was twice told they would not engage my concerns until after I'd had my service (which it seemed I would never get).

When a tech did finally show up, he diagnosed the problem but then charged me $175 in labor -- to put in a plug and four screws.  It was infuriating -- putting the old part back in was the same labor as installing the new one, except for $175 in labor and an upcharge on the part because it was in his truck.

I feel completely fleeced.  The tech then tried to sell me (as corporate had no doubt demanded) an inflated appliance warranty for $600 annually.

I will cease my business with Sears from here on out.

Sears Appliance Repair
Briarwood, Ann Arbor, MI

Services

Sears Appliance Repair Reviews

4 stars based on 254 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Ann Arbor