Sears Appliance Repair
Maryland, Grass Valley, CA

Sears Appliance Repair Reviews

3.8 stars based on 6 reviews

Featured Comments:

• D

  Diana Beer

  2.0

  On Monday, June 29, I placed an order to repair my refrigerator and my dishwasher. I was given an appointment for July 7, actually two separate orders. On July 7, one repairman showed up, with both orders. After assessing the situation, he said that both appliances needed parts ordered, and scheduled a return appointment for July 16. He said that the parts would be delivered to me, and that I would receive a call prior to June 16, verifying that the parts were received. Two boxes arrived on June 13, so I assumed everything was ok. I never received the confirmation call or any communication that the repairmen was even coming. On the 16th, I called the number shown for appliance repair. After waiting for about 10 minutes, I asked to confirm that the appointment was scheduled, was put on hold, and about 5 minutes later, I was cut off. So, I started over, and after another 10 minutes was advised that the repairman would be there between 1 and 5 pm. The repairman arrived at 6 pm, but only had one order. Both parts received were for the refrigerator. He had no idea what happened to the dishwasher order, or even if the parts were ordered. He completed the repair on the refrigerator about 7:20 pm, I wrote a check for the amount he quoted, and then he started trying to photograph the check and send it for processing. He could not get it to go through because of poor cell phone reception, even trying to connect to my internet, without success. So he then tried to get through, again on his cell phone, to enter my credit card info, because his credit card scanner wasn't working.. After trying for a few minutes, I suggested he use my land line. The information was finally accepted, and he left at 8 pm. The next day, July 17, being wary of calling the listed number and being cut off, I went on line and opened a chat window. I spoke with someone named Morgan Wood, explained the circumstances, he told me there was no part ordered for the dishwasher (which I already knew). I referred him to the comments on the receipt I was given, and the next thing I knew, I was chatting with Sam King, because Morgan had "some technical glitch hence the chat got disconnected." After some back and forth with Sam, he told me that the "order was still assigned to the technician status". He said he couldn't schedule an appointment but would send a request to the dispatch team to reschedule, and that I should have an answer by 5 pm today (July 20). At the conclusion of the chat, I printed the entire chat, all two pages, and requested a copy of the chat be sent to me. I still have not received that. So far, between checks and credit cards, I have spent in excess of $700.00 and still don't know when my dishwasher will be fixed.

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  Response from the owner

  Dear Diana, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

• J

  Julianne Henry

  1.0

  Ice maker was repaired successfully, that part I am pleased with. Unfortunately, the service technician ordered a part that was unnecessary and I can't find a way to return it. I've phoned, emailed and done an online chat in attempts to get a refund and make arrangements to return this part, for which I was charged $68. Very frustrating experience. Two hours spent on the phone in two separate attempts, transferred from one department to another. Last call ended with a supervisor telling me I would receive a call back within an hour. Here I sit, 2 days later, still no call. Appliance repaired, yes, but overall terrible customer service.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Julianne. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.