HVAC

Sears Appliance Repair
NY-50, Saratoga Springs, NY

4.3

(105)Check map

Phone:
+1 518-631-4334

Address:
3065 NY-50, Saratoga Springs, NY 12866

Hours:
Saturday10AM–9:30PM
CLOSED

Reviews
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Sears Appliance Repair Reviews

4.3 stars based on 105 reviews

Featured Comments:

K
Kris Barlow
2.0

Repairman was professional and polite but demonstrated a complete lack of knowledge on my brand (GE) washer. There was clearly a gasket shredded in the drum which is what I said when making the appt but this issue was not addressed. He unclogged the filter and gave me a quote if the problem was the motor, etc but obviously did not know what the problem was and clearly had no idea where the gasket material was coming from. I will no longer use sears repair for any future repairs. I paid 200 to have him remove hair from the washer filter and clean the dryer (leaving lint within the drum I had to vacuum out). I've had this washer serviced before by them so they knew exactly what model it was and I would expect whoever they sent to actually know their way around my model washer.
Response from the owner
Thank you for taking the time to bring this to our attention, Kris. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
T
T S
5.0

* The guys did a fantastic job today and we are so happy with our service today.
Response from the owner
Dear TS, Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
D
Diane Tuman
5.0

The service guy who was assigned was on time, professional, thoughtful (wore booties on his feet, wore a mask) and knew exactly what to do. We had leaking at the bottom of the fridge due to a blocked freezer drain line (common occurrence) and he blew it out and then proceeded to defrost the freezer panel with a steamer. The entire job took about 30 minutes, but the cost was a bit high ($240!). That was not his fault, but I was very surprised. The service call cost $170 and then another $70 tacked on for taxes and whatever. Way too high, but I'm glad our fridge is fixed.
Response from the owner
Dear Diane, We are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears!